Canon C3500 user manual Print Quality Problems

Problem Cause Solution

Print jobs vanish or you	Another Windows application
are printing garbage	on your computer may be
	trying to communicate with
	the printer port the MultiPASS
	Server is using. This conflict
	can result in strange printing
	behavior.
	Make sure the MultiPASS
	Server is loaded.

Uninstall or remove the software application.

If the MultiPASS Server icon does not appear on the bottom of your screen, turn on the MultiPASS Server.

The printout curls	Your pages may include a
	large amount of ink.

Remove each sheet as it is printed. Allow it to dry, then roll it in the opposite direction of the curl.

Your computer indicates	A device time-out occurs when
a device time-out	the computer sends data to the
	MultiPASS, but the MultiPASS
	does not respond. The
	MultiPASS may be unplugged,
	not connected to the computer,
	or have a paper jam.

Make sure the MultiPASS is plugged in, and that its interface cable is securely attached to the unit and to the computer. Clear any paper jams, and make sure paper is loaded properly in the sheet feeder.

Print Quality Problems

Problem Cause Solution

Print quality is not what you expect; print is not clear; splashed or missing dots, white streaks

The paper you are using may not be supported by the unit.

Make sure you are using the recommended paper (see page A-2).

You may be printing on the wrong side of the paper.

Some paper has a right side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side.

The print head nozzles	Clean the print head (see
may be clogged.	page 9-8); repeat cleaning
	if necessary. If print quality is
	not recovered after executing
	the cleaning five times, replace
	the BJ cartridge.

10-14 Troubleshooting Chapter 10