Canon C3500 user manual Faxing Problems, Appendix A, Specifications

Problem	Cause	Solution
Repeated paper jams	The paper you are using may	Fan the paper before stacking
occur	be causing the jams.	it in the sheet feeder. This
		keeps the sheets of paper from
		sticking together.
		Check that the paper you are
		using and your printing
		environment are within the
		specifications of the unit. See
		Appendix A, Specifications,
		for details.
Envelopes do not load	Envelopes may not be	Make sure the envelopes are
	loaded correctly.	loaded properly. (See page
		2-25.)
		Make sure there are no more
		than 10 envelopes in the sheet
		feeder.
	You may need to choose	Make sure you select the
	the envelope setting in	correct envelope size in the
	your printer driver.	Paper Setting dialog box in
		your printer driver.
	Envelopes may not match	Envelopes must be U.S.
	specifications for this unit.	Commercial number 10
		(9.5 ⋅ 4.1 inches) or
		European DL envelopes
		(220 ⋅ 110 mm).

Faxing Problems

Problem	Cause	Solution
Cannot send a	The MultiPASS may have	Unplug the unit and let it
document	overheated.	cool for several minutes. Try
		sending again.

The MultiPASS may not be set for the type of telephone line in use (pulse/tone).

The document may not have been fed correctly into the MultiPASS.

If you have a pulse line, be sure the MultiPASS is set for pulse dialing.

Remove the document, stack it, and feed it into the unit correctly (see page 1-13).

Make sure the operator panel is closed.

Troubleshooting

Chapter 10 Troubleshooting 10-19