Troubleshooting | Canon C3500 specification

If you need to contact Canon directly, make sure you have the following information:

❍Product name—MultiPASS C3500

❍Serial number

❍MultiPASS Desktop Manager version number

❍Place of purchase

❍Nature of problem

❍Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the unit:

The version number of MultiPASS Desktop Manager is included in the About information. In the Desktop Manager, click Help and then click About.

10-2 Troubleshooting

Chapter 10

Image 262

Canon C3500 user manual Troubleshooting

Contents

MultiPASS C3500 Disclaimer CopyrightTrademarks Location Power RequirementsOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, 7 Days a Week Quick Start Guide Using Your DocumentationConventions User’s Manual Viii Contents Using the MultiPASS Desktop Manager Sending Faxes With the MultiPASS C3500 Setting the Resolution Setting the Contrast Scanning With the MultiPASS C3500 Working With Documents in The Desktop Manager Setup and Other Utilities in the Desktop Manager Maintaining the MultiPASS C3500 Appendix a Specifications TroubleshootingAppendix B Using the MultiPASS C3500 as a Stand-alone Fax Introduction Supplies and Accessories BJ Cartridges and BJ Tanks Canon Specialty Papers Getting Help From Canon Canon Canada Important Safety Instructions Servicing the MultiPASS C3500 Introduction Main Components of the MultiPASS C3500 Front View Back View Inside the Printer Area Document feed lever Using the Operator PanelLCD display Stop button One-touch Speed Dial/Function buttonsNumber buttons Special Function Buttons Arrow buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed the document Setting the Document Feed Lever Adding Pages to the Document Identifying Your Documents Feed Copying DocumentsPress Select If necessary Using Switch Boxes If the Power Goes OutMiscellaneous Printing With MultiPASS C3500 Plain Paper Paper HandlingSelecting Paper Glossy Photo Paper Bubble Jet Paper water resistant High Resolution PaperShirt Transfers Greeting Cards Fabric Sheets Transparencies Paper GuidelinesHigh Gloss Film Assorted Paper Starter Kit Printing a Document Installing a Printer DriverStart your Make sure Using the Printer Driver in Windows 98/95 Printer Setup Within WindowsOpening the Printer Properties Dialog Box in Windows 98/95 General Using the Windows TabsDetails Paper Graphics Setting Specifying Your Printing Options Recommended Graphics Settings Driver settings To achieve Print Quality Color Model Results Using the Setup Analyzer For Quick Color Printing Printing Speed Versus ColorFor High Quality Color Printing For Monochrome Printing Other Ways to Improve Print Speed in Windows Limit the number of colors on each Use Monochrome when possibleUse primary colors when printing presentation graphics Use the Draft print quality Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Loading Paper Automatically Feeding Paper Support up Auto Feed Guidelines Paper Limit Mark No GAP Here Manually Feeding Paper When you are prompted, insert the single sheet Printing On Envelopes Arrange the stack of envelopes on a firm surface Now you can start your print operation Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time Uncurling Back Print Film Using the Paper Output Guides Canon’s High Resolution Paper HR-101About five Minutes Using the Cleaning Sheet Set up Printing With the MultiPASS C3500 On the one Fabric Sheet FS-101To feed the sheet Dial keypad Printing On a Fabric Sheet Insert Dry and then wash the fabric sheet Printing On Banner Paper Paper can flow over the edge as it exits the unit Paper along One AdjustTray Length Required Place the paper behind the MultiPASS on a flat surface Insert the first sheet into the sheet feeder until it stops Open Printing With the MultiPASS C3500 Using the MultiPASS Desktop Manager Starting the MultiPASS Desktop Manager Menu Bar Exploring the MultiPASS Desktop Manager WindowDocument Toolbar Folders List Action ToolbarWork Area Command Bar Status Bar System-defined Folders Using the Desktop Manager FoldersBox Folder Sent Fax Folder User-defined FoldersScan Folder Trash Folder Creating a New Folder Viewing Documents in the Desktop Manager Document View List View Sorting Documents in the List Viewing Documents Setting Up the Address Book Opening the Address Book Working With Address Book Entries Sorting the Address Book Adding and Editing an Individual Address Entering Fax Numbers, Phone Numbers, Mail Addresses Character Description Adding and Editing a Group Address Printing the Address Book Using a Group AddressDeleting an Address Book entry Importing an Address Book Importing Addresses From a Text File Exporting the Address Book Using the MultiPASS Desktop Manager Sending Faxes With Regular Dialing Sending a DocumentParty’s fax Number Press START/COPY Automatic Dialing Load Dialing Sending a Document Using Group Dialing Manual RedialingAutomatic Resending a Fax After an Error To Cancel Automatic Redialing Pick up the telephone and dial the other party’s fax number Manual SendingOther party Press Stop Cancel SendingOr # Transmitting the Document Dial the other party’s number Adjusting the Quality of Your Faxes Setting the Resolution FAX Standard Setting the Contrast Button Sending PC Faxes Specifying Send Fax Information Specifying a Fax Recipient Including a fax recipient from the Address Book Adding a new recipient to the Address Book Defining Send Fax OptionsRemoving a fax recipient Entering a subject Previewing the cover Entering fax sender information Deleting the fax after sending Processing the FaxEntering a memo Including annotations Sending the fax later Canceling the faxHolding the fax Creating a Fax Memo Sending a PC Fax From a Windows Application Sending Faxes With the MultiPASS C3500 Using the Send Fax Manager Toolbar Fax StatusFaxes Sent Area Scheduled ActiveQueued Retry Sending a Scheduled, Held, Failed, or Stopped PC Fax Stopping an Active JobSending a Fax Viewing a Job Using the Fax LogDeleting a Job Displaying the Fax Log Designing a Fax Cover Opening the MultiPASS Cover Page Designer Using the Cover Page Designer File Toolbar Data Fields Variables Image ToolbarAnnotation Toolbox Layout Area With New command From File menuCreating a New Cover Background Save Preparing the Cover Page BackgroundImporting a cover page background Setting Preferences From the File Menu Adding Labels and Text Adding text to the cover Adding Graphics Editing text added to a cover Creating a text stamp Removing an image or text stamp Editing a text stampInserting a text stamp Adding Variable Data Fields Creating a Drawing GraphicInserting a field Modifying a Predefined Fax Cover Adjusting Text and Variable Fields Resizing a field Copying Fields Adjusting the Orientation and ViewRemoving an Annotation Adjusting the Display Straightening a Document Display Scrolling through a Zoomed Cover Cropping a cover Editing the Base ImageSelecting an area of a cover Flipping a cover Changing Text Attributes Aligning Fields Adding Additional Annotations to Your CoverChanging Text Color Adding a Sticky-Note Annotation Adding a sticky-note Highlighting Your DocumentEditing the text in a sticky-note Reverting to the Last Saved Version Renaming a Cover Printing a Cover Deleting a Cover Receiving Faxes Receiving Documents Receiving Documents Automatically-Fax Only Mode How Fax/Tel Mode Works Receiving Documents Manually-Manual Mode Using the Telephone for Remote Reception of a Fax Using an Answering Machine-Ans. Machine Mode Using the MultiPASS With an Answering Machine Printing Documents Received in Memory Receiving While Copying, Printing, or Registering Receiving Faxes to the MultiPASS Desktop Manager Receiving a Fax Into the In Box Printing a Received Fax When Your Computer Is Off Using the Distinctive Ring Pattern Detection Drpd Feature Types of Ring Patterns Incoming Call Your Setting From Fax From Telephone How Drpd Responds to Calls Scanning With MultiPASS C3500 Exploring the ScanGear Window Preview Area Displaying Information About the Scan Driver Scanning With the Desktop ManagerScan Option Tabs Scanning From a Windows Application Grayscale Setting the Preview Scan OptionsSetting the Scan Mode Text Enhanced Setting the Scan Resolution Creating a Custom Resolution Setting Preferences Setting a Custom Paper Size Setting Paper SizeSelecting a Standard Paper Size Threshold Setting Black and White OptionsClearing the Preview Area Halftone Changing the View Size Adjusting the Preview Image ViewAdjusting the Selection Size Displaying Rulers Moving an Image Rotating an Image Reversing the Image ToneMirroring an Image Scaling the Image Output Size Adjusting Contrast and Brightness Scanning With the MultiPASS C3500 Managing Your Documents Desktop Manager Selecting Documents in the Desktop Manager Selecting a Document in Document View Selecting a Document in List View Printing a Document in the Desktop Manager Creating a Folder Moving a Document Copying a Document Within the Same User-defined Folder Copying a DocumentRenaming a Document or Folder Copying a Document From One Folder to Another Deleting a Document or Folder Deleting a Document Restoring a Deleted DocumentDeleting a Folder Emptying the Trash Folder Importing a Document Exporting a Document Attaching a Document to Electronic Mail E-mail Scrolling Through a Multi-page Document Manipulating a Document in Document ViewArranging Documents in Document View Arranging documents manually Removing a Page From a Document Splitting a Document Merging a Document Setting Up the IndexIndexing and Searching for Documents Adding a creator to the index Adding an owner to the index Adding keywords to the index Assigning Index Criteria to Documents Documents in Desktop Manager Working With Documents in the Desktop Manager Searching for Your Documents Word Match Search On Chapter Modifying a Document Exploring the MultiPASS Viewer Window MultiPASS Viewer window is similar to this Menu Bar Adjusting the Size of a Document Adjusting the Size and View of a DocumentDocument Display Area Adjusting Your View of a Document Changing the Document Orientation Adjusting the Document and Display Size Scrolling through a Zoomed Cover Cropping a document Editing the Base ImageFlipping a Document or Selected Area Setting Font Defaults Adding Annotations to Your Document Adding Text to a Document Editing text added to a document Adding a Sticky-Note Inserting a Stamp Creating a Text Stamp Highlighting Your Document Revising Your Annotations Highlighting a region Moving an Annotation Selecting One or More AnnotationsResizing the Annotation Printing the Document Adjusting the MultiPASS Viewer Default Options Previewing the Document Before Printing Working With Documents in the Desktop Manager Setup and Other Utilities in the 8 Desktop Manager Fax Setup Setting Up Fax Preferences Date Format Setting Up Send Fax OptionsVolume Display Language Setting Up Advanced Send Fax Options Restoring the Default Settings On Error Resend Error Correction ECMOff Hook Alarm Speed Paper Size Setting Up Receive Fax OptionsAnswer Receive Mode Reduction Receive Conditions Answer Silent ReceiveAnswer Number of Rings Report Print Setting Up Advanced Receive Fax Options Ink/Toner Saver Mode Answering Machine Mode Options Fax/Telephone Switching OptionsDefault Action If No Answer to Telephone Receive Fax If No Signal Remote Identification Number Drpd Switch OptionsRemote Receive Ring Pattern Setting Up Speed Dial Assignments Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code System Setup Mail Attachments Launcher SetupInclude Annotations On Document Deletion Setup and Other Utilities in the Desktop Manager Using the Launcher Editing a Launcher Application Making a Phone Call From the Desktop Manager Placing a Phone Call Using the MultiPASS Server Using the Minimized MultiPASS Server Using the MultiPASS Server Window Status Messages Error Warning Closing the MultiPASS Server Removing the MultiPASS Server From StartUp Restarting the MultiPASS Server Disconnecting the MultiPASS Adding the MultiPASS Server to StartUp Uninstalling the Desktop Manager Uninstalling the MultiPASS SoftwareRemoving the Printer and Fax Drivers Completing the Uninstall Process Uninstalling the Scan Software ScanGearReinstalling the Desktop Manager Maintaining MultiPASS Guidelines Routine Maintenance Cleaning Inside the MultiPASS Cleaning the Scanner Components White sheet and scanning glass Clean ComponentsSeparation guide Separation roller When you are finished, close the operator panel Press Function Press either Buttons until Printing the Nozzle CheckAppears in the LCD Cleaning the BJ Cartridge Print Head Press Function BC-20 Black BJ Cartridge BJ Cartridge GuidelinesBC-21e Color BJ Cartridge BC-22e Photo BJ Cartridge BJ Cartridge and BJ Tank Maintenance Using Ink Replacing the BJ Cartridge Grasp both sides and lift it up Lift the green Dispose Slide the BJ cartridge straight into the cartridge holder Close the printer cover, and press Cartridge button Replacing a BJ Tank in the BC-21e Color BJ Cartridge Button Open Chapter Close the printer cover, and press the Cartridge button Open Ink Cartridge Storage Box Storing a BJ CartridgeClose Transporting the MultiPASS All traysPage Maintaining the MultiPASS C3500 Troubleshooting Troubleshooting Paper Jams Jams in the Automatic Document Feeder ADF Remove the document Close the operator panel Jams in the Sheet Feeder Gently pull any jammed paper out of the unit Message Error Code Cause Action LCD Messages #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Printing Problems Problem Cause Solution Problem Cause Solution Problem Cause Solution Print Quality Problems Specifications Color Printing Problems Paper Feeding Problems Right side of the sheet Faxing Problems Appendix A, Specifications Document Problem Cause Solution Print quality is poor Telephone Problems Copying Problems General Problems Technical Notes Using Other Bi-directional DevicesMultiPASS Hardware Cannot Initialize Memory Clear Report Memory Files Deleted Specifications a Printing Specifications Paper Weight Printable Area-Papers Margin Inches BJ Cartridges BC-21e Color BJ Cartridge Facsimile Transmission/reception memory Ink saver Copier Scanner Effective scanning width MultiPASS Desktop Manager for Windows Scanned image General Specifications Telephone Space Requirements Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode Option Description/Settings LCD Menu System OptionDescription/Settings Entering Information in the MultiPASS Twice Time usingEntering Your User Information Enter today’s Press START/COPY twice when the date and time are entered Then press When the faxAgain MultiPASS returns to standby mode