Troubleshooting System Cooling Problems | Dell R300 guide

6If the problem is resolved, close the system. See "Opening and Closing the System" on page 68.

If the problem persists, remove the faulty power supply. See "Removing a Power Supply" on page 88.

7Install a new power supply. See "Replacing a Power Supply" on page 89. If the problem persists, see "Getting Help" on page 165.

Troubleshooting System Cooling Problems

Problem

•Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

•System cover, drive blanks, or shrouds are removed.

•Ambient temperature is too high.

•External airflow is obstructed.

•Cables inside the system obstruct airflow.

•An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 134.

Troubleshooting a Fan

Problem

•Systems management software issues a fan-related error message.

•Front panel LCD indicates a problem with the fan.

134

Troubleshooting Your System

Image 134

Dell R300 owner manual Troubleshooting System Cooling Problems, Troubleshooting a Fan

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m December XK127 Contents Memory Information Screen Entering the BMC Setup Module BMC Setup Module OptionsRemoving the Front Bezel Replacing the Front Bezel Contents Opening and Closing the System Installing a Hard Drive Into a Drive CarrierRemoving the Fan Assembly Installing the Fan Assembly Removing the Optical Drive From the Optical Installing an Expansion Card Removing an Expansion Card Replacing a Power SupplyInstalling the Optional Internal USB Installing the Backplane Board 116 Control Panel Assembly Service-only113 123 Troubleshooting an Internal USB Key Troubleshooting Power SuppliesTroubleshooting System Memory Troubleshooting a Diskette Drive 155 Disabling a Forgotten Password 162153 158 Contents Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators About Your System Power button is enabled Power button Using the power buttonPower is turned off. If the power Power on. For more information, see Displays an error code followed by Status indicator on the back blink untilSystem error messages System has been powered on Hard drive Hard-Drive Indicator Codes Amber About Your System Off six seconds Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes NIC Indicators Link indicator LCD Status Messages On the network E1114 Temp Ambient E1000Call Support E1115 Temp Planar E1215 ## PwrGd E1211 Romb BattE1214 ## PwrGd E1226 PCI Rsr Thermtrip E1410E1414 CPU # E1418 CPU # E1420 CPU Bus Perr E141C CPU MismatchE141F CPU Protocol E1421 CPU Init E1624 E161C PS # InputLost E1710 Channel Err B## D## E1712E171F Pcie Fatal Abrt ConfigE1811 HDD ## Rbld E1812 HDD ## Controller E2017 Timer Fail E2011 Mem ConfigE2013 Shadow Bios E1A15 SAS Cable C E2020 CPU Config E2018 Prog TimerE2019 Parity Error E201A SIO Err E2111 SBE Log Disable DimmE2110 E2112 Mem Spare I1916 Video Off Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages W1228 Romb Batt System Messages Configuration Memory is disabled than one Dimm isUpdate Remote Bios Update Attempt Access Controller Reset failedError Remote Failure Error Detected Manufacturing modeKeyboard Controller Memory address line No timer tick No boot deviceNo boot sector on PCI Bios failed to Read fault Requested sector not found PCIe Fatal ErrorReset Slot Update attempt Sata Port x drive Seek errorROM bad checksum = Not found Failed TPM configuration Please run SetupTimer chip counter Protected mode Code update loaded Error has causedSystem reset Mode change from Configuration is RAID errorInstalled memory Configurations Diagnostics Messages Alert Messages Entering the System Setup Program Responding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program System if any changes were made Main System Setup Program Screen On the hard drives installed in your system Or DVD drive. See Sata Configuration Screen onBoot Sequence Cache size, and so on. See Table Memory Information Screen Specified processor CPU Information ScreenDisplays the family, model, and stepping Port is enabled if devices optional diskette drive are Sata Configuration ScreenPort is enabled if devices are attached to the port Integrated Devices Screen Serial Communication Screen System Security Screen Using the System Password option Setup Password field and then changePassword Status option to Unlocked. In this state, you Stores the pre-boot measurements compliant with TPM Clear No default At default settingsWhen set to Deactivate, the TPM is disabled Power Button Remains off after power is restored System and Setup Password FeaturesAfter power is restored. When set to Off, the system Exit Screen Using the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password See Disabling a Forgotten Password on BMC Setup Module Options Baseboard Management Controller ConfigurationEntering the BMC Setup Module Using the System Setup Program Installing System Components Recommended Tools Inside the System Page Left riser SAS/SATA backplane cable SATA/SAS backplane cable ConnectorSystem board shroud One optional slimline drive Bezel Front BezelRemoving the Front Bezel Opening and Closing the System Replacing the Front Bezel Opening the System Closing the System System Board Shroud Removing the System Board Shroud Installing the System Board Shroud Hard Drives Removing a Drive Blank Installing a Hard-Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Hard drive Drive carrier release handle Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierReplacing a Hard-Drive Carrier Hard drive Installing System Components Optical Drive Removing the Optical Drive from the System Installing the Optical Drive Optical-drive interface cable Installing the Optical Drive in the Optical Drive Tray Removing the Optical Drive From the Optical Drive Tray Cooling Fan Modules Removing the Fan Assembly 10. Installing and Removing the Fan Assembly Securing posts Removing the Power Supply Fan Assembly Power Supply Fan AssemblyInstalling the Fan Assembly Fanmod connector on power distribution board Removing a Power Supply Power SuppliesInstalling the Power Supply Fan Assembly Replacing a Power Supply Installing the Optional Internal USB Memory Key Internal USB Memory Key 13. Installing an Internal USB Key Front control board USB memory key Installing System Components RAC Card Removing the RAC Card 14. Removing and Installing a RAC Card RAC-card ribbon cable Installing a RAC Card Installing an Expansion Card Expansion Cards Removing an Expansion Card Riser Cards Removing the Riser Card Installing the Riser Card Pins Backplane Board Removing the Backplane Board Backplane SAS interface cable Installing System Components101 System Memory Installing the Backplane BoardMemory Module Installation Guidelines Rank 3, 4 DIMM2A and DIMM2B Rank 5, 6 DIMM3A and DIMM3B Sample Memory Module Configurations Total512 MB Installing System Components 103 12 GB 24 GB Installing Memory Modules104 Socket Alignment keys Installing System Components 105 Replacing the Processor ProcessorRemoving Memory Modules 107 19. Installing and Removing the Heat Sink Release levers Installing a Processor 109 Installing System Components System battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery 111 Installing System Components 113 Control Panel Assembly Service-only ProcedureRemoving the Control Panel Assembly 114 Display module Display-module cable Control-panel cable Installing the Control Panel Assembly 115 Power Distribution Board Removing the Power Distribution Board 117 Fan module cable connectorPower supply connectors Installing System Components Cover System Board Service-Only Procedure Replacing the Power Distribution Board Removing the System Board Assembly 119 120 System board tray Installing the System Board Assembly 121 Installing System Components Start-Up Routine Safety First-For You and Your SystemManagement software Documentation Monitors power indicator 123 Monitor is not working properly Video memory is faulty 124 Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Checking the Equipment Troubleshooting the Keyboard 125 Troubleshooting Serial I/O Problems Troubleshooting the Mouse 127 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device If the problem is not resolved, proceed to the next step 129 Troubleshooting a NICNIC cannot communicate with network Troubleshooting a Wet System Liquid spilled on the system Excessive humidity 131 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies 133 Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory 135 Action 137 Troubleshooting an Internal USB KeySystem cannot read data from a USB memory key 138 Troubleshooting a Diskette DriveError message indicates a diskette-drive problem 139 Troubleshooting an Optical Drive Troubleshooting a Scsi Tape Drive 141 Troubleshooting a Hard Drive 142 Troubleshooting a Hot-plug Hard Drive 143 144 Troubleshooting a SAS or SAS RAID Controller 145 Action Troubleshooting Expansion Cards 147 Troubleshooting Your System Troubleshooting the Microprocessors 149 Troubleshooting Your System 151 Using Dell PowerEdge DiagnosticsSystem Diagnostics Features System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Selecting Diagnostics Options Using Custom Test OptionsSelecting Devices for Testing 153 Viewing Information and Results Jumpers and Connectors System Board ConnectorsSystem Board Jumper Settings Description System Board Jumpers 156 System ID LED indicatorUSB connector 157 Center Riser RISER1 Riser Card ConnectorsSystem board connector Left Riser RISER2 159 Control Panel Assembly ConnectorsInternal USB connector USB3 SAS/SATA Backplane Board Connectors Expansion Card Connectors for SAS Controller Daughter Cards 161 External port connectorsNIC port connector Jumpers and Connectors SAS6ir card cable connectors Center riser connector 163 164 Getting Help Contacting Dell165 166 167 Amperes AC Alternating current 168 Celsius 169 170 171 172 173 174 175 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette System memory See RAM176 177 VAC Volts alternating current VDC Volts direct current 178 179 Index Index Riser card, 99 system board, 121 USB memory key Accessing system features Power indicators181 Riser card, 98 system board Internal connector for memory key USB device troubleshooting 183 Index