Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 151.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. If the problem is not resolved or if the system is not operational, continue to the next step.
2Turn off the system and attached peripherals, unplug the system from the power source and press the power button, and then reconnect the system to power.
3Turn on the system and attached peripherals and, as the system boots, note the messages on the screen.
If an error messages appears indicating a fault with a specific memory module, go to step 12.
If any other system message appears that indicates a nonspecific memory problem, continue to the next step.
4Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program" on page 45.
If the installed memory does not match the amount of memory shown in the System Setup program, proceed to the next step.
If the memory settings and installed memory indicate no problems, go to step 12.
5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6Open the system. See "Opening and Closing the System" on page 68.
7Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines" on page 102.
If the memory modules are populated correctly, continue to the next step.
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Troubleshooting Your System
