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Dell R300 owner manual Getting Help

Models: R300

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Troubleshooting Install Error codes SATA Configuration Screen Connecting External Devices Solving Problems Described by LCD Status Messages Running the System Diagnostics Enters the System Setup program. See Entering the System Setup Removing the Fan Assembly System Board Service-Only Procedure

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Getting Help

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Dell R300 owner manual Getting Help

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Manual 184 pages 39.19 Kb

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Contents

Dell PowerEdge R300 Systems Hardware Owner’s Manual w w w . d e l l . c o m s u p p o r t . d e l l . c o mDecember Notes, Notices, and CautionsP/N XK127 Contents System Setup Options Using the System Setup ProgramInstalling System Components ConfigurationOpening and Closing the System Power Supplies System Board Service-Only Procedure 4 Troubleshooting Your SystemSafety First-For You and Your System 5 Running the System Diagnostics Troubleshooting a FanUsing Custom Test Options 6 Jumpers and ConnectorsGlossary System Board ConnectorsContents About Your System Other Information You May NeedEnters the System Setup program. See Entering the System Setup Accessing System Features During StartupEnters the boot mode selection screen, allowing you to choose a boot Front-Panel Features and Indicators Power-on indicator Used to troubleshoot software and device Table 1-2. Front-Panel Components continued drive-status indicator green and Hard-Drive Indicator Codesgreen drive-activity indicator Blinks green three seconds, amber three seconds, and Back-Panel Features and Indicators Connecting External DevicesPower supply status Power Indicator CodesGreen indicates that a valid AC source is connected to the NIC Indicator Codes activity indicatorLCD Status Messages The NIC is connected to a valid link partnerA 62-character string that the System Setup programSYSTEM NAME can be defined by the user inTable 1-6. LCD Status Messages continued support.dell.com for the E1410CPU # IERR E1414 CPU #Started Guide Table 1-6. LCD Status Messages continued Table 1-6. LCD Status Messages continued Table 1-6. LCD Status Messages continued Table 1-6. LCD Status Messages continued Table 1-6. LCD Status Messages continued has had a memory multi-bit I1916 Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages Video Off inSystem Messages Alert! Unsupported Table 1-7. System Messages continued address, read value Table 1-7. System Messages continuedaddress, read value No timer tick No boot deviceNo boot sector on PCI BIOS failed toPCIe Fatal Error cables are securely connected addressSATA port x was turned Time-of-day not set Table 1-7. System Messages continued Warning Messages Diagnostics Messages Alert MessagesEntering the System Setup Program Using the System Setup ProgramResponding to Error Messages Using the System Setup Program System Setup OptionsMain Screen Page Displays information related to microprocessors speed Memory Information Screen Displays the family, model, and stepping of the CPU Information Screenspecified processor device attached to Port A. When set to Auto default, the SATA Configuration ScreenIntegrated Devices Screen device attached to Port B. When set to Auto default, theOptions are On without Console Redirection, On with Serial Communication ScreenRedirection default On without ConsoleSystem Security Screen VT 100/VT 220 defaultWhen set to On with Pre-boot Measurements, the When set to On without Pre-boot Measurements, thebefore power is turned off operating system, the system performs an orderly shutdownSystem and Setup Password Features Exit ScreenUsing the System Password 5 To confirm your password, type it a second time and press Enter Using the Setup Password Disabling a Forgotten Password Entering the BMC Setup Module Baseboard Management Controller ConfigurationBMC Setup Module Options Using the System Setup Program Installing System Components Recommended ToolsInside the System cover latch Installing System ComponentsFigure 3-1. Inside the System system coverhot plug hard drive bays 0 and redundant power supplies optionalSAS external controller daughter card dual fan module bays 1 and 2 4 fansFront Bezel Removing the Front BezelOpening and Closing the System Replacing the Front BezelOpening the System Closing the SystemSystem Board Shroud Removing the System Board Shroud Installing the System Board Shroud tab slotsHard Drives Removing a Drive BlankInstalling a Hard-Drive Blank Removing a Hot-Plug Hard DriveInstalling a Hot-Plug Hard Drive 3 Install the hot-plug hard drive Replacing a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier hard drive Installing System Componentsscrews drive carrierOptical Drive Removing the Optical Drive from the SystemInstalling the Optical Drive optical-drive interface cable Installing the Optical Drive in the Optical Drive Tray Removing the Optical Drive From the Optical Drive TrayCooling Fan Modules optical drive trayRemoving the Fan Assembly power supply fan bay assembly SAS expansion card data cableInstalling the Fan Assembly Power Supply Fan AssemblyRemoving the Power Supply Fan Assembly 3 FANMOD connector on power distribution board fan cables and connectorInstalling the Power Supply Fan Assembly Power SuppliesRemoving a Power Supply Replacing a Power Supply Installing the Optional Internal USB Memory Key Internal USB Memory Keyinternal USB connector RAC Card Removing the RAC CardRAC-card system board connector Installing a RAC Card Installing an Expansion Card Expansion CardsRemoving an Expansion Card Riser Cards Removing the Riser Card Installing the Riser Card center riser card alignmentBackplane Board Removing the Backplane Boardpower cable backplane center release latchMemory Module Installation Guidelines Installing the Backplane BoardSystem Memory Rank 3, 4 DIMM2A and DIMM2B Rank 5, 6 DIMM3A and DIMM3B Installing Memory Modules memory-module socket ejectors Removing Memory Modules ProcessorReplacing the Processor 4 If applicable, disconnect the SAS cable connector on the expansion card 8 Release the socket-release lever before opening the processor shield Installing a Processor c Close the processor shield. See Figure System Battery Replacing the System Battery4 Locate the battery socket. See System Board Connectors on page Control Panel Assembly Service-only Procedure Removing the Control Panel Assemblycontrol-panel circuit board securing display-module securing screwsInstalling the Control Panel Assembly Power Distribution Board Removing the Power Distribution Boardpower-distribution board fan module power-distribution board system baySystem Board Service-Only Procedure Replacing the Power Distribution BoardRemoving the System Board Assembly 13 Pull up on the plunger that secures the system board tray to the chassis floor. See Figure Installing the System Board Assembly 14 Install the memory modules. See Installing Memory Modules on page Safety First-For You and Your System Troubleshooting Your SystemStart-Up Routine Troubleshooting the Video Subsystem Troubleshooting External ConnectionsChecking the Equipment Troubleshooting the Keyboard Troubleshooting Serial I/O Problems Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB DeviceIf the problem is resolved, replace the interface cable Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a FanTroubleshooting System Memory 6 Open the system. See Opening and Closing the System on page Troubleshooting an Internal USB Key Troubleshooting a Diskette Drive Page Troubleshooting an Optical Drive Troubleshooting a SCSI Tape Drive Troubleshooting a Hard Drive Troubleshooting a Hot-plug Hard Drive 2 Remove the front drive bezel. See Removing the Front Bezel on page Troubleshooting a SAS or SAS RAID Controller CtrlC for a SAS controller CtrlR for a SAS RAID controller Troubleshooting Expansion Cards If the problem persists, go to the next step Troubleshooting the Microprocessors 11 Close the system. See Opening and Closing the System on page Using Dell PowerEdge Diagnostics Running the System DiagnosticsSystem Diagnostics Features Running the System Diagnostics When to Use the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing Using Custom Test OptionsSelecting Diagnostics Options Viewing Information and Results System Board Connectors Jumpers and ConnectorsSystem Board Jumpers NIC 2 connector NIC 1 connectorConnector for the SATA C optical drive device ODD Riser Card Connectors 5 control-panel system board connector JPlanar Control Panel Assembly Connectorsinternal USB key cable connector backplane connector BP12CSAS/SATA Backplane Board Connectors Expansion Card Connectors for SAS Controller Daughter CardsDRAC5 cable connector 50 pin Figure 6-6. Expansion Card Connector for the RAC CardTOE key connector 44 pin memory module slotcenter riser connector Disabling a Forgotten PasswordSAS6ir card cable connectors SAS6ir card7 Open the system 8 Install the password jumper plug Jumpers and Connectors Getting Help Contacting DellGetting Help Glossary bus - An information pathway between the components of a system. Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system. Your system also contains an address bus and a data bus for communications between the processor and RAM directory - Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them GB - Gigabytes 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes Page kg - Kilograms 1000 grams kHz - Kilohertz Page pixel - A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down serial port - An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector system configuration information - Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation VGA - Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards ZIF - Zero insertion force GlossaryIndex Page Page Page Page video troubleshooting USB key troubleshootingwarning messages warranty wet system troubleshooting