W . d e l l . c o m s u p p o r t . d e l l . c o m
December XK127
Contents
Removing the Front Bezel Replacing the Front Bezel Contents
Entering the BMC Setup Module BMC Setup Module Options
Memory Information Screen
Removing the Fan Assembly Installing the Fan Assembly
Installing a Hard Drive Into a Drive Carrier
Opening and Closing the System
Removing the Optical Drive From the Optical
Installing the Optional Internal USB
Replacing a Power Supply
Installing an Expansion Card Removing an Expansion Card
Installing the Backplane Board
113
Control Panel Assembly Service-only
116
123
Troubleshooting System Memory
Troubleshooting Power Supplies
Troubleshooting an Internal USB Key
Troubleshooting a Diskette Drive
153
Disabling a Forgotten Password 162
155
158
Contents
About Your System
Other Information You May Need
Accessing System Features During Startup
Front-Panel Features and Indicators About Your System
Front-Panel Features and Indicators
Power is turned off. If the power
Power button Using the power button
Power button is enabled
Power on. For more information, see
System error messages
Status indicator on the back blink until
Displays an error code followed by
System has been powered on
Hard drive
Amber About Your System
Hard-Drive Indicator Codes
Off six seconds
Connecting External Devices
Back-Panel Features and Indicators
Power Indicator Codes
NIC Indicators Link indicator
NIC Indicator Codes
On the network
LCD Status Messages
Call Support
E1000
E1114 Temp Ambient
E1115 Temp Planar
E1214 ## PwrGd
E1211 Romb Batt
E1215 ## PwrGd
E1226 PCI Rsr
E1414 CPU #
E1410
Thermtrip
E1418 CPU #
E141F CPU Protocol
E141C CPU Mismatch
E1420 CPU Bus Perr
E1421 CPU Init
Lost
E161C PS # Input
E1624
E1710 Channel
E171F Pcie Fatal
E1712
Err B## D##
E1811 HDD ## Rbld
Config
Abrt
E1812 HDD ##
E2013 Shadow Bios
E2011 Mem Config
Controller E2017 Timer Fail
E1A15 SAS Cable C
E2019 Parity Error
E2018 Prog Timer
E2020 CPU Config
E201A SIO Err
E2110
Disable Dimm
E2111 SBE Log
E2112 Mem Spare
Removing LCD Status Messages
Solving Problems Described by LCD Status Messages
I1916 Video Off
W1228 Romb Batt
System Messages
Update Remote
Memory is disabled than one Dimm is
Configuration
Bios Update Attempt
Error Remote
Reset failed
Access Controller
Failure Error
Keyboard Controller
Manufacturing mode
Detected
Memory address line
No boot sector on
No boot device
No timer tick
PCI Bios failed to
Reset Slot
PCIe Fatal Error
Read fault Requested sector not found
Update attempt
ROM bad checksum =
Seek error
Sata Port x drive
Not found
Timer chip counter
Please run Setup
Failed TPM configuration
Protected mode
System reset
Error has caused
Code update loaded
Mode change from
Installed memory
RAID error
Configuration is
Configurations
Alert Messages
Diagnostics Messages
Responding to Error Messages
Entering the System Setup Program
Using the System Setup Program
System Setup Options
Main Screen
System if any changes were made
Main System Setup Program Screen
Boot Sequence
Or DVD drive. See Sata Configuration Screen on
On the hard drives installed in your system
Cache size, and so on. See Table
Memory Information Screen
Displays the family, model, and stepping
CPU Information Screen
Specified processor
Port is enabled if devices are attached to the port
Sata Configuration Screen
Port is enabled if devices optional diskette drive are
Integrated Devices Screen
Serial Communication Screen
System Security Screen
Password Status option to Unlocked. In this state, you
Setup Password field and then change
Using the System Password option
Stores the pre-boot measurements compliant with
When set to Deactivate, the TPM is disabled
At default settings
TPM Clear No default
Power Button
After power is restored. When set to Off, the system
System and Setup Password Features
Remains off after power is restored
Exit Screen
Using the System Password
Using the System Setup Program
Using the Setup Password
See Disabling a Forgotten Password on
Disabling a Forgotten Password
Entering the BMC Setup Module
Baseboard Management Controller Configuration
BMC Setup Module Options
Using the System Setup Program
Recommended Tools
Installing System Components
Inside the System
Page
System board shroud
SAS/SATA backplane cable SATA/SAS backplane cable Connector
Left riser
One optional slimline drive
Removing the Front Bezel
Front Bezel
Bezel
Replacing the Front Bezel
Opening and Closing the System
Closing the System
Opening the System
System Board Shroud
Removing the System Board Shroud
Installing the System Board Shroud
Removing a Drive Blank
Hard Drives
Removing a Hot-Plug Hard Drive
Installing a Hard-Drive Blank
Installing a Hot-Plug Hard Drive
Drive carrier release handle
Installing a Hot-Plug Hard Drive Hard drive
Replacing a Hard-Drive Carrier
Installing a Hard Drive Into a Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
Hard drive Installing System Components
Removing the Optical Drive from the System
Optical Drive
Installing the Optical Drive
Optical-drive interface cable
Removing the Optical Drive From the Optical Drive Tray
Installing the Optical Drive in the Optical Drive Tray
Cooling Fan Modules
Removing the Fan Assembly
Securing posts
10. Installing and Removing the Fan Assembly
Installing the Fan Assembly
Power Supply Fan Assembly
Removing the Power Supply Fan Assembly
Fanmod connector on power distribution board
Installing the Power Supply Fan Assembly
Power Supplies
Removing a Power Supply
Replacing a Power Supply
Internal USB Memory Key
Installing the Optional Internal USB Memory Key
USB memory key Installing System Components
13. Installing an Internal USB Key Front control board
Removing the RAC Card
RAC Card
RAC-card ribbon cable
14. Removing and Installing a RAC Card
Installing a RAC Card
Expansion Cards
Installing an Expansion Card
Removing an Expansion Card
Riser Cards
Removing the Riser Card
Pins
Installing the Riser Card
Removing the Backplane Board
Backplane Board
101
SAS interface cable Installing System Components
Backplane
Memory Module Installation Guidelines
Installing the Backplane Board
System Memory
512 MB Installing System Components
Sample Memory Module Configurations Total
Rank 3, 4 DIMM2A and DIMM2B Rank 5, 6 DIMM3A and DIMM3B
103
104
Installing Memory Modules
12 GB 24 GB
105
Socket Alignment keys Installing System Components
Removing Memory Modules
Processor
Replacing the Processor
107
19. Installing and Removing the Heat Sink Release levers
109
Installing a Processor
Installing System Components
Replacing the System Battery
System Battery
System battery is a 3.0-volt V, coin-cell battery
111
Installing System Components
Removing the Control Panel Assembly
Control Panel Assembly Service-only Procedure
113
Display module Display-module cable Control-panel cable
114
115
Installing the Control Panel Assembly
Removing the Power Distribution Board
Power Distribution Board
Power supply connectors Installing System Components
Fan module cable connector
117
Cover
Replacing the Power Distribution Board
System Board Service-Only Procedure
119
Removing the System Board Assembly
System board tray
120
121
Installing the System Board Assembly
Installing System Components
Management software Documentation Monitors power indicator
Safety First-For You and Your System
Start-Up Routine
123
Troubleshooting the Video Subsystem
Troubleshooting External Connections
Monitor is not working properly Video memory is faulty 124
Checking the Equipment
125
Troubleshooting the Keyboard
Troubleshooting the Mouse
Troubleshooting Serial I/O Problems
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
127
If the problem is not resolved, proceed to the next step
NIC cannot communicate with network
Troubleshooting a NIC
129
Liquid spilled on the system Excessive humidity
Troubleshooting a Wet System
System was dropped or damaged
Troubleshooting a Damaged System
131
Troubleshooting the System Battery
133
Troubleshooting Power Supplies
Troubleshooting a Fan
Troubleshooting System Cooling Problems
135
Troubleshooting System Memory
Action
System cannot read data from a USB memory key
Troubleshooting an Internal USB Key
137
Error message indicates a diskette-drive problem
Troubleshooting a Diskette Drive
138
139
Troubleshooting an Optical Drive
141
Troubleshooting a Scsi Tape Drive
142
Troubleshooting a Hard Drive
143
Troubleshooting a Hot-plug Hard Drive
144
145
Troubleshooting a SAS or SAS RAID Controller
Action
147
Troubleshooting Expansion Cards
Troubleshooting Your System
149
Troubleshooting the Microprocessors
Troubleshooting Your System
System Diagnostics Features
Using Dell PowerEdge Diagnostics
151
Running the System Diagnostics
When to Use the System Diagnostics
System Diagnostics Testing Options
Selecting Devices for Testing
Using Custom Test Options
Selecting Diagnostics Options
153
Viewing Information and Results
System Board Jumper Settings Description
System Board Connectors
Jumpers and Connectors
System Board Jumpers
USB connector
System ID LED indicator
156
157
System board connector
Riser Card Connectors
Center Riser RISER1
Left Riser RISER2
Internal USB connector USB3
Control Panel Assembly Connectors
159
Expansion Card Connectors for SAS Controller Daughter Cards
SAS/SATA Backplane Board Connectors
NIC port connector Jumpers and Connectors
External port connectors
161
SAS6ir card cable connectors Center riser connector
163
164
165
Contacting Dell
Getting Help
166
Amperes AC Alternating current
167
Celsius
168
169
170
171
172
173
174
175
176
System diskette See bootable diskette System memory See RAM
TCP/IP Transmission Control Protocol/Internet Protocol
VAC Volts alternating current VDC Volts direct current
177
178
Index
179
Index
181
Accessing system features Power indicators
Riser card, 99 system board, 121 USB memory key
Riser card, 98 system board
183
Internal connector for memory key USB device troubleshooting
Index