Dell R300 owner manual Troubleshooting a Hard Drive, 142

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

8Open the system. See "Opening and Closing the System" on page 68.

9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

10If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.

11If you cannot resolve the problem, see "Getting Help" on page 165 for information on obtaining technical assistance.

Troubleshooting a Hard Drive

If your system has hot-pluggable hard drives in a front-loading hard drive bay (when available), see "Troubleshooting a Hot-plug Hard Drive" on page 143.

Problem

•Device driver error.

•One or more hard drives not recognized by the system.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 151.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

2If you are experiencing problems with multiple hard drives, skip to step 6. For a problem with a single hard drive, continue to the next step.

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Troubleshooting Your System