w w w . d e l l . c o m s u p p o r t . d e l l . c o m
Dell PowerEdge R300 Systems Hardware Owner’s Manual
Notes, Notices, and Cautions
December
P/N XK127
Contents
Configuration
Using the System Setup Program
Installing System Components
System Setup Options
Opening and Closing the System
Power Supplies
4 Troubleshooting Your System
System Board Service-Only Procedure
Safety First-For You and Your System
Troubleshooting a Fan
5 Running the System Diagnostics
System Board Connectors
6 Jumpers and Connectors
Glossary
Using Custom Test Options
Contents
Other Information You May Need
About Your System
Accessing System Features During Startup
Enters the System Setup program. See Entering the System Setup
Enters the boot mode selection screen, allowing you to choose a boot
Front-Panel Features and Indicators
Power-on indicator
Used to troubleshoot software and device
Table 1-2. Front-Panel Components continued
Hard-Drive Indicator Codes
drive-status indicator green and
green drive-activity indicator
Blinks green three seconds, amber three seconds, and
Connecting External Devices
Back-Panel Features and Indicators
Power Indicator Codes
Power supply status
Green indicates that a valid AC source is connected to the
activity indicator
NIC Indicator Codes
The NIC is connected to a valid link partner
LCD Status Messages
can be defined by the user in
the System Setup program
SYSTEM NAME
A 62-character string that
Table 1-6. LCD Status Messages continued
E1414 CPU #
E1410
CPU # IERR
support.dell.com for the
Started Guide
Table 1-6. LCD Status Messages continued
Table 1-6. LCD Status Messages continued
Table 1-6. LCD Status Messages continued
Table 1-6. LCD Status Messages continued
Table 1-6. LCD Status Messages continued
has had a memory multi-bit
Video Off in
Solving Problems Described by LCD Status Messages
Removing LCD Status Messages
I1916
System Messages
Alert! Unsupported
Table 1-7. System Messages continued
Table 1-7. System Messages continued
address, read value
address, read value
PCI BIOS failed to
No boot device
No boot sector on
No timer tick
PCIe Fatal Error
address
cables are securely connected
SATA port x was turned
Time-of-day not set
Table 1-7. System Messages continued
Warning Messages
Alert Messages
Diagnostics Messages
Using the System Setup Program
Entering the System Setup Program
Responding to Error Messages
System Setup Options
Using the System Setup Program
Main Screen
Page
Displays information related to microprocessors speed
Memory Information Screen
CPU Information Screen
Displays the family, model, and stepping of the
specified processor
device attached to Port B. When set to Auto default, the
SATA Configuration Screen
Integrated Devices Screen
device attached to Port A. When set to Auto default, the
On without Console
Serial Communication Screen
Redirection default
Options are On without Console Redirection, On with
VT 100/VT 220 default
System Security Screen
When set to On without Pre-boot Measurements, the
When set to On with Pre-boot Measurements, the
operating system, the system performs an orderly shutdown
before power is turned off
Exit Screen
System and Setup Password Features
Using the System Password
5 To confirm your password, type it a second time and press Enter
Using the Setup Password
Disabling a Forgotten Password
Baseboard Management Controller Configuration
Entering the BMC Setup Module
BMC Setup Module Options
Using the System Setup Program
Recommended Tools
Installing System Components
Inside the System
system cover
Installing System Components
Figure 3-1. Inside the System
cover latch
dual fan module bays 1 and 2 4 fans
redundant power supplies optional
SAS external controller daughter card
hot plug hard drive bays 0 and
Removing the Front Bezel
Front Bezel
Replacing the Front Bezel
Opening and Closing the System
Closing the System
Opening the System
System Board Shroud
Removing the System Board Shroud
tab slots
Installing the System Board Shroud
Removing a Drive Blank
Hard Drives
Removing a Hot-Plug Hard Drive
Installing a Hard-Drive Blank
Installing a Hot-Plug Hard Drive
3 Install the hot-plug hard drive
Installing a Hard Drive Into a Drive Carrier
Replacing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
drive carrier
Installing System Components
screws
hard drive
Removing the Optical Drive from the System
Optical Drive
Installing the Optical Drive
optical-drive interface cable
Removing the Optical Drive From the Optical Drive Tray
Installing the Optical Drive in the Optical Drive Tray
optical drive tray
Cooling Fan Modules
Removing the Fan Assembly
SAS expansion card data cable
power supply fan bay assembly
Power Supply Fan Assembly
Installing the Fan Assembly
Removing the Power Supply Fan Assembly
fan cables and connector
3 FANMOD connector on power distribution board
Power Supplies
Installing the Power Supply Fan Assembly
Removing a Power Supply
Replacing a Power Supply
Internal USB Memory Key
Installing the Optional Internal USB Memory Key
internal USB connector
Removing the RAC Card
RAC Card
RAC-card system board connector
Installing a RAC Card
Expansion Cards
Installing an Expansion Card
Removing an Expansion Card
Riser Cards
Removing the Riser Card
center riser card alignment
Installing the Riser Card
Removing the Backplane Board
Backplane Board
backplane center release latch
power cable
Installing the Backplane Board
Memory Module Installation Guidelines
System Memory
Rank 3, 4 DIMM2A and DIMM2B Rank 5, 6 DIMM3A and DIMM3B
Installing Memory Modules
memory-module socket ejectors
Processor
Removing Memory Modules
Replacing the Processor
4 If applicable, disconnect the SAS cable connector on the expansion card
8 Release the socket-release lever before opening the processor shield
Installing a Processor
c Close the processor shield. See Figure
Replacing the System Battery
System Battery
4 Locate the battery socket. See System Board Connectors on page
Removing the Control Panel Assembly
Control Panel Assembly Service-only Procedure
display-module securing screws
control-panel circuit board securing
Installing the Control Panel Assembly
Removing the Power Distribution Board
Power Distribution Board
power-distribution board system bay
power-distribution board fan module
Replacing the Power Distribution Board
System Board Service-Only Procedure
Removing the System Board Assembly
13 Pull up on the plunger that secures the system board tray to the chassis floor. See Figure
Installing the System Board Assembly
14 Install the memory modules. See Installing Memory Modules on page
Troubleshooting Your System
Safety First-For You and Your System
Start-Up Routine
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Checking the Equipment
Troubleshooting the Keyboard
Troubleshooting the Mouse
Troubleshooting Serial I/O Problems
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
If the problem is resolved, replace the interface cable
Troubleshooting a NIC
Troubleshooting a Wet System
Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting Power Supplies
Troubleshooting a Fan
Troubleshooting System Cooling Problems
Troubleshooting System Memory
6 Open the system. See Opening and Closing the System on page
Troubleshooting an Internal USB Key
Troubleshooting a Diskette Drive
Page
Troubleshooting an Optical Drive
Troubleshooting a SCSI Tape Drive
Troubleshooting a Hard Drive
Troubleshooting a Hot-plug Hard Drive
2 Remove the front drive bezel. See Removing the Front Bezel on page
Troubleshooting a SAS or SAS RAID Controller
CtrlC for a SAS controller CtrlR for a SAS RAID controller
Troubleshooting Expansion Cards
If the problem persists, go to the next step
Troubleshooting the Microprocessors
11 Close the system. See Opening and Closing the System on page
Running the System Diagnostics
Using Dell PowerEdge Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Using Custom Test Options
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
Jumpers and Connectors
System Board Connectors
System Board Jumpers
NIC 1 connector
NIC 2 connector
Connector for the SATA C optical drive device ODD
Riser Card Connectors
backplane connector BP12C
Control Panel Assembly Connectors
internal USB key cable connector
5 control-panel system board connector JPlanar
Expansion Card Connectors for SAS Controller Daughter Cards
SAS/SATA Backplane Board Connectors
memory module slot
Figure 6-6. Expansion Card Connector for the RAC Card
TOE key connector 44 pin
DRAC5 cable connector 50 pin
SAS6ir card
Disabling a Forgotten Password
SAS6ir card cable connectors
center riser connector
7 Open the system 8 Install the password jumper plug
Jumpers and Connectors
Contacting Dell
Getting Help
Getting Help
Glossary
bus - An information pathway between the components of a system. Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system. Your system also contains an address bus and a data bus for communications between the processor and RAM
directory - Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them
GB - Gigabytes 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes
Page
kg - Kilograms 1000 grams kHz - Kilohertz
Page
pixel - A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down
serial port - An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector
system configuration information - Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation
VGA - Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards
Glossary
ZIF - Zero insertion force
Index
Page
Page
Page
Page
USB key troubleshooting
video troubleshooting
warning messages warranty wet system troubleshooting
