110, Before Contacting Technical Support | Exabyte 1X7 LTO instruction

CHAPTER 8—TROUBLESHOOTING

BEFORE CONTACTING TECHNICAL SUPPORT

Before contacting Exabyte Technical Support, complete the following steps to gather all of the required information. Having this information available before you call Technical Support will allow your representative to help you as efficiently as possible. When you have all of the required information, see “Contacting Exabyte” on page iii to contact Technical Support.

AUTOLOADER AND TAPE DRIVE INFORMATION

Autoloader serial number and firmware level. What is the autoloader’s serial number? What version of firmware is currently loaded in the autoloader?

Check www.exabyte.com/downloads for the latest release of Magnum 1x7 LTO Autoloader firmware.

Use the operator panel to display information about the autoloader (see “Viewing Basic Autoloader Information” on page 79).

If your autoloader is not at the latest firmware level, use LibTool to update the firmware (see “LibTool—Autoloader Firmware Upgrade and Diagnostics” on page 102).

Tape drive serial number and firmware level. What is the tape drive’s serial number? What version of firmware is currently loaded in the tape drive?

Check www.exabyte.com/downloads for the latest release of LTO tape drive firmware.

Use the operator panel to display information about the tape drive (see “Viewing BAsic Tape Drive Information” on page 85).

If your LTO tape drive is not at the latest firmware level, use LTOTool to update the firmware (see “LTOTool—Tape Drive Firmware Upgrade and Diagnostics” on page 102).

SCSI BUS INFORMATION

SCSI host bus adapter make and model. What is the make and model of SCSI host bus adapter connected to the autoloader? Make certain that the SCSI adapter is LVD and that any necessary drivers for the controller are installed.

Note:Exabyte does not support using the autoloader on a RAID controller or on a single-ended controller.

SCSI bus configuration. What is the configuration of the SCSI bus used by the autoloader?

Are other SCSI devices attached to the SCSI bus?

110

	PRODUCT MANUAL	1012581
	PRODUCT MANUAL	1012581

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Exabyte 1X7 LTO 110, Before Contacting Technical Support, Autoloader and Tape Drive Information, Scsi BUS Information

Contents

Product Manual Revision Date Iii To order supplies and accessoriesTo return equipment for service RMA Request To obtain general information 1012581 Contents Autoloader Operation MaintenanceTroubleshooting Viewing Autoloader Information 133 Specifications 119Write Once, Read Many Worm Capability Index 139 Viii Installing the Autoloader Configuring the AutoloaderProduct Overview Figure B-1Ultrium 3 Worm tape cartridge Table C-1Autoloader error messages SpecificationsError Messages 1Tape drive cartridge read/write compatibility Xii Xiii InstallationMaintenance, Troubleshooting, and Service About this Manual Magnum 1x7 LTO Autoloader XivSupplemental Information Ultrium Tape Drives Read text marked by the Important icon for information that Will help you complete a procedure or avoid extra stepsConventions Used in this Manual Avoid personal injury Xvi Autoloader Features Product Overview Autoloader Components Front Panel Components LED Color Status Back Panel Components Internal Components 3shows the autoloader’s internal components Autoloader Components 1012581 Installing the Autoloader Completing the Unpacking Process 1Label over shipping key Obtaining Accessories and Equipment Preparing for Installation LTO-3LTO-2 Installing the Autoloader in a Rack Autoloader and the outletSets of side support rails Assembling the Rails #2 Phillips screwdriver Level Tape measure Attaching the Rails to the Rack Assemble the right-side rail in the same way Attaching the Autoloader to the Rails 6Placing the autoloader on the rails Active Scsi terminator Connecting the Autoloader to ScsiGuidelines for Connecting to Scsi Bus adapter card Wrong terminator Including bus hangs and Read/Write failuresSee Tape Drive Operation Tape drive fails with sporadic Making the Scsi Connections 8SCSI connectors on the back of the autoloader Important Do not over-tighten the Scsi cable jack screws Connecting the Autoloader to Ethernet 10Connecting the autoloader to an Ethernet network Powering on the Autoloader Power cord for your location. See page 122 for power cordRequirements for other locations On-line Verifying the Hardware InstallationDo not power on the host computer system immediately after 1x7 Ultrium D217 Configuring Autoloader Accessing Configuration OptionsUsing the Operator Panel Using the Operator Panel Buttons Viewing the Home ScreenLTO 1x7 2U Ultrium 3-S D217 2Operator panel buttons Button Description Overview of Autoloader Menus 3Autoloader menu organization Setting Configuration Options Configuration Description See Option Option Changing the LCD Language Changing the LCD Contrast Autoloader Scsi ID Changing the Scsi IDS Tape Drive Scsi ID Changing the Emulation Mode Emulation Mode After changing the emulation mode, reboot your host Computer so that it recognizes the new emulation modeSetting UP Automatic Tape Drive Cleaning Activating the Cleaning Cartridge Cell That option OFF Enabling the Autoclean Option Setting Ethernet Configuration Options Setting the Ethernet Addresses SnmpFTP Interface Press to display the Dhcp selection screen Controlling the autoloader, do not configure the library to Setting the Autoloader to Operate in Sequential ModeIf you are using a backup application which is capable Operate in Sequential mode Press To display the operating mode selection screen Setting UP Autoloader Password Protection Setting Up an Operator Panel Password Accessing Password Protected Operator Panel Menus Turning Off the Operator Panel Password Setting Security Through Your Application Any of the autoloader’s configuration settings are lost If you enable security through your application, useRestoring the Default Configuration Available through your application. Refer to your software Checking the Setup 1012581 Using the Remote Management Utility Accessing the Remote Management Utility Click this Link For quick access to this location 1Remote Management utility Status Viewing Information on the Home Status Library InformationScsi ID Library Status LCDON/OFF Tape Drive Status Inventory Label Valid Field DescriptionPovar Label Setting Configuration Options 2Remote Management utility Configuration Change Library Configuration Change Ethernet Configuration Dhcp Snmp Write User PasswordField Description Snmp Read Broadcast Viewing Information on the Statistics Change WEB Access PasswordAccess It, enter the current password Password New Web Field Description Current Web Running Diagnostics 1012581 Autoloader Operation 1Location of status LED 2Location of cartridge access port Inserting and Removing Cartridges If the switch Tape is Preparing CartridgesUltrium 2 purple Ultrium 1 black LTO Ultrium Tape Drive Inserting Cartridges Into the Autoloader Write-protect switch toward you. The arrow on Insert cartridges label-side first, as shownCartridge must face toward the outside Removing Cartridges from the Autoloader Removing Cartridges Without Power Loading and Unloading Cartridges in the Tape Drive Loading a Cartridge Into the Tape Drive Unloading a Cartridge from the Tape Drive Cleaning the Tape Drive Cleaning methods will void your warrantyNew cleaning cartridge Cleaning the Tape Drive Using the Clean Drive Option Cleaning process again Cleaning the Tape Drive by Inserting a Cleaning Cartridge Resetting the Autoloader Refer to your software documentation for instructions Running System Demos Press Following screen appears Performing Diagnostic Tests Storing Cartridges Viewing Autoloader Information Viewing Basic Autoloader Information Press . The firmware screen appears Press . The total moves screen appears Viewing Autoloader Sensor Readings Press . The door open sensor screen appears Press . The cell sensor screen appears Viewing Basic Tape Drive Information If this appears Cell Viewing the Cartridge Inventory and BAR Code InformationViewing the Cartridge Inventory Number 1, 2 Contains a cartridge Dash Is empty If this appears Tape drive Dash Is emptyUpdating the Cartridge Inventory Viewing Cell Statistics Press . The total puts screen appears Viewing the Event LOG Maintenance Replacing the Tape Drive Preparing for Replacement Removing the Tape Drive 1Location of tape drive cover plate 3Disconnecting the cables from the tape drive Installing the NEW Tape Drive Exabyte-approved supplier 7Removing the faceplate from the tape drive chassis 8Attaching the brackets to a half height tape drive Full height tape drive-Install as shown Drive with a half height tape drive, or vice versa Cleaning the Autoloader Resuming Operation FTP-AUTOLOADER Firmware Upgrade and Diagnostics Connecting to the AUTOLOADER’S FTP Interface100 Upgrading Autoloader Firmware VIA FTP Until after it automatically resets101 Make sure that you select and download the correct firmware Creating a Diagnostic Listing VIA FTP 102 Autoloader Installation TroubleshootingAutoloader Troubleshooting 103 104 105 Autoloader Operation 106 107 Tape Drive TroubleshootingTape Drive Fails with Sporadic Errors Tape Drive Operation Failure to Communicate with the Tape Drive Backup Software Reports AN Error108 Failure by the Tape Drive to Write or Read Data Backup Software Configuration Issues 109 Autoloader and Tape Drive Information 110Before Contacting Technical Support Scsi BUS Information Diagnostic Information Backup Application InformationDriver installation information is available at 111 Advanced Troubleshooting 112 Shipping the Autoloader 113Preparing the Autoloader for Shipping Autoloader for service 114Removing the Autoloader from the Rack 115 Replacing the Shipping KEYPacking the Autoloader 5Installing the first foam packing piece 116 7Accessory kit in shipping box 117 118 Autoloader to a new location Specifications Size and WeightStorage Capacity 120 Performance SpecificationsAutoloader POWER-ON Sequence Time Data Transfer Rate Move Complete Time 121Cartridge Inventory Times Reliability AC Input Voltages and Power Consumption Power SpecificationsRequirements for International 220 VAC Power Cord Power Cord Specifications 123 Environmental SpecificationsGeneral Environmental Specifications Particulate Contamination Limits Shock and Vibration Limits 124Acoustic Noise Limits Operating 125 Shipping SpecificationsSafety and Regulatory Agency Compliance Underwriters Laboratory Canadian Verification 126United States FCC Declaration of Conformity European Community Australia and NEW Zealand 127Japan Waste of Electronic and Electrical Equipment Weee 128 Write ONCE, Read Many Worm Capability 129Overview Tape Cartridge Case Color Native Data Capacity Worm Media Errors130 Data Security on Worm Media Tapealert Flags 131Requirements Parameter Code Description Set Clear Type Hex Error Codes 132 Some corrective actions advise you to reset or power Error MessagesDrive. If you do, you will void your warranty Autoloader off and back on. To avoid disrupting 134 Error Message Description Corrective Action Drive CMD Error 135 136 Error Message Description Corrective Action Servo Timeout 137 138 Index Weee 140 Snmp 141 103 to 142 62 to 143 16 to 144 Product Limited Warranty 145 146