Shipping the Autoloader, 113 | Exabyte 1X7 LTO guide

9

SHIPPING THE AUTOLOADER

This chapter describes the process of returning the autoloader for service.

If you need to return the autoloader for service, first contact your service provider. If your service provider instructs you to return the autoloader directly to Exabyte, contact Exabyte Technical Support (see page iii) to obtain a Return Materials Authorization (RMA) number and the shipping address. When you have the RMA number, follow these instructions.

PREPARING THE AUTOLOADER FOR SHIPPING

To prepare the autoloader for shipping:

1.Remove all of the cartridges from the autoloader. (See page 66 for instructions.) Make sure that the tape drive does not contain a cartridge.

2.Power off the autoloader.

3.Remove the following from the autoloader:

Power cord

Ethernet cable

SCSI cables

SCSI terminator

OCTOBER 2006	MAGNUM 1X7 LTO AUTOLOADER
OCTOBER 2006	MAGNUM 1X7 LTO AUTOLOADER

113

Image 129

Exabyte 1X7 LTO manual Shipping the Autoloader, 113, Preparing the Autoloader for Shipping

Contents

Product Manual Revision Date To return equipment for service RMA Request To order supplies and accessoriesIii To obtain general information 1012581 Contents Troubleshooting MaintenanceAutoloader Operation Viewing Autoloader Information Write Once, Read Many Worm Capability Specifications 119133 Index 139 Viii Installing the Autoloader Configuring the AutoloaderProduct Overview Figure B-1Ultrium 3 Worm tape cartridge Error Messages SpecificationsTable C-1Autoloader error messages 1Tape drive cartridge read/write compatibility Xii Maintenance, Troubleshooting, and Service InstallationXiii About this Manual Supplemental Information XivMagnum 1x7 LTO Autoloader Ultrium Tape Drives Conventions Used in this Manual Will help you complete a procedure or avoid extra stepsRead text marked by the Important icon for information that Avoid personal injury Xvi Product Overview Autoloader Features Front Panel Components Autoloader Components Back Panel Components LED Color Status 3shows the autoloader’s internal components Internal Components Autoloader Components 1012581 Installing the Autoloader 1Label over shipping key Completing the Unpacking Process Obtaining Accessories and Equipment Preparing for Installation LTO-3LTO-2 Installing the Autoloader in a Rack Autoloader and the outletSets of side support rails #2 Phillips screwdriver Level Tape measure Assembling the Rails Assemble the right-side rail in the same way Attaching the Rails to the Rack 6Placing the autoloader on the rails Attaching the Autoloader to the Rails Guidelines for Connecting to Scsi Connecting the Autoloader to ScsiActive Scsi terminator Bus adapter card See Tape Drive Operation Tape drive fails with sporadic Including bus hangs and Read/Write failuresWrong terminator Making the Scsi Connections Important Do not over-tighten the Scsi cable jack screws 8SCSI connectors on the back of the autoloader 10Connecting the autoloader to an Ethernet network Connecting the Autoloader to Ethernet Powering on the Autoloader Power cord for your location. See page 122 for power cordRequirements for other locations Do not power on the host computer system immediately after Verifying the Hardware InstallationOn-line 1x7 Ultrium D217 Configuring Autoloader Accessing Configuration OptionsUsing the Operator Panel Using the Operator Panel Buttons Viewing the Home ScreenLTO 1x7 2U Ultrium 3-S D217 Button Description 2Operator panel buttons Overview of Autoloader Menus 3Autoloader menu organization Configuration Description See Option Setting Configuration Options Changing the LCD Language Option Changing the LCD Contrast Changing the Scsi IDS Autoloader Scsi ID Tape Drive Scsi ID Emulation Mode Changing the Emulation Mode After changing the emulation mode, reboot your host Computer so that it recognizes the new emulation modeSetting UP Automatic Tape Drive Cleaning That option OFF Activating the Cleaning Cartridge Cell Enabling the Autoclean Option Setting Ethernet Configuration Options Setting the Ethernet Addresses SnmpFTP Interface Press to display the Dhcp selection screen If you are using a backup application which is capable Setting the Autoloader to Operate in Sequential ModeControlling the autoloader, do not configure the library to Operate in Sequential mode Press To display the operating mode selection screen Setting UP Autoloader Password Protection Setting Up an Operator Panel Password Turning Off the Operator Panel Password Accessing Password Protected Operator Panel Menus Setting Security Through Your Application Restoring the Default Configuration If you enable security through your application, useAny of the autoloader’s configuration settings are lost Available through your application. Refer to your software Checking the Setup 1012581 Accessing the Remote Management Utility Using the Remote Management Utility 1Remote Management utility Status Click this Link For quick access to this location Viewing Information on the Home Status Library InformationScsi ID Library Status LCDON/OFF Inventory Tape Drive Status Povar Field DescriptionLabel Valid Label Setting Configuration Options 2Remote Management utility Configuration Change Library Configuration Dhcp Change Ethernet Configuration Field Description Snmp Read User PasswordSnmp Write Broadcast Access It, enter the current password Password New Web Change WEB Access PasswordViewing Information on the Statistics Field Description Current Web Running Diagnostics 1012581 1Location of status LED Autoloader Operation Inserting and Removing Cartridges 2Location of cartridge access port If the switch Tape is Preparing CartridgesUltrium 2 purple Ultrium 1 black LTO Ultrium Tape Drive Inserting Cartridges Into the Autoloader Write-protect switch toward you. The arrow on Insert cartridges label-side first, as shownCartridge must face toward the outside Removing Cartridges from the Autoloader Removing Cartridges Without Power Loading a Cartridge Into the Tape Drive Loading and Unloading Cartridges in the Tape Drive Unloading a Cartridge from the Tape Drive Cleaning the Tape Drive Cleaning methods will void your warrantyNew cleaning cartridge Cleaning the Tape Drive Using the Clean Drive Option Cleaning process again Cleaning the Tape Drive by Inserting a Cleaning Cartridge Refer to your software documentation for instructions Resetting the Autoloader Running System Demos Press Following screen appears Performing Diagnostic Tests Storing Cartridges Viewing Basic Autoloader Information Viewing Autoloader Information Press . The firmware screen appears Press . The total moves screen appears Viewing Autoloader Sensor Readings Press . The door open sensor screen appears Press . The cell sensor screen appears Viewing Basic Tape Drive Information Viewing the Cartridge Inventory Viewing the Cartridge Inventory and BAR Code InformationIf this appears Cell Number 1, 2 Contains a cartridge Dash Is empty If this appears Tape drive Dash Is emptyUpdating the Cartridge Inventory Viewing Cell Statistics Press . The total puts screen appears Viewing the Event LOG Replacing the Tape Drive Maintenance Preparing for Replacement 1Location of tape drive cover plate Removing the Tape Drive 3Disconnecting the cables from the tape drive Exabyte-approved supplier Installing the NEW Tape Drive 7Removing the faceplate from the tape drive chassis 8Attaching the brackets to a half height tape drive Drive with a half height tape drive, or vice versa Full height tape drive-Install as shown Resuming Operation Cleaning the Autoloader FTP-AUTOLOADER Firmware Upgrade and Diagnostics Connecting to the AUTOLOADER’S FTP Interface100 101 Until after it automatically resetsUpgrading Autoloader Firmware VIA FTP Make sure that you select and download the correct firmware 102 Creating a Diagnostic Listing VIA FTP Autoloader Troubleshooting TroubleshootingAutoloader Installation 103 104 Autoloader Operation 105 106 Tape Drive Fails with Sporadic Errors Tape Drive Troubleshooting107 Tape Drive Operation 108 Backup Software Reports AN ErrorFailure to Communicate with the Tape Drive Failure by the Tape Drive to Write or Read Data 109 Backup Software Configuration Issues Before Contacting Technical Support 110Autoloader and Tape Drive Information Scsi BUS Information Driver installation information is available at Backup Application InformationDiagnostic Information 111 112 Advanced Troubleshooting Shipping the Autoloader 113Preparing the Autoloader for Shipping Autoloader for service 114Removing the Autoloader from the Rack 115 Replacing the Shipping KEYPacking the Autoloader 116 5Installing the first foam packing piece 117 7Accessory kit in shipping box Autoloader to a new location 118 Specifications Size and WeightStorage Capacity Autoloader POWER-ON Sequence Time Performance Specifications120 Data Transfer Rate Cartridge Inventory Times 121Move Complete Time Reliability Requirements for International 220 VAC Power Cord Power SpecificationsAC Input Voltages and Power Consumption Power Cord Specifications General Environmental Specifications Environmental Specifications123 Particulate Contamination Limits Acoustic Noise Limits 124Shock and Vibration Limits Operating Safety and Regulatory Agency Compliance Shipping Specifications125 Underwriters Laboratory United States FCC Declaration of Conformity 126Canadian Verification European Community Japan 127Australia and NEW Zealand Waste of Electronic and Electrical Equipment Weee 128 Write ONCE, Read Many Worm Capability 129Overview 130 Worm Media ErrorsTape Cartridge Case Color Native Data Capacity Data Security on Worm Media Requirements 131Tapealert Flags Parameter Code Description Set Clear Type Hex 132 Error Codes Drive. If you do, you will void your warranty Error MessagesSome corrective actions advise you to reset or power Autoloader off and back on. To avoid disrupting 134 135 Error Message Description Corrective Action Drive CMD Error 136 137 Error Message Description Corrective Action Servo Timeout 138 Weee Index Snmp 140 103 to 141 62 to 142 16 to 143 144 145 Product Limited Warranty 146