Exabyte 1X7 LTO manual 112, Advanced Troubleshooting

CHAPTER 8—TROUBLESHOOTING

Tape drive test results. Use LTOTool and run a Write/Read test of the tape drive and then capture the diagnostic log from the tape drive and save it to a file.

If the LTOTool Write/Read test reports an error, clean the tape drive and run the test again on a new tape.

Have the diagnostic log file ready to send to Technical Support. Refer to the readme file or on-line help available with the LTOTool for detailed instructions.

Diagnostic log taken after an error. Capture diagnostic logs from both the tape drive and from the autoloader immediately after your backup application reports an error.

Use LTOTool to capture the diagnostic log from the tape drive.

Use LibTool to capture a diagnostic log from the autoloader.

Alternatively, if your autoloader includes the Remote Management option, you can use it to capture the diagnostic log from the autoloader.

ADVANCED TROUBLESHOOTING

If you report a problem to Exabyte Technical Support, you may be asked to create a diagnostic listing. Use one of the following options for creating a diagnostic listing.

To create diagnostic listings for:

The autoloader—use Exabyte LibTool.

LibTool is available as a free download at www.exabyte.com/downloads. See “LibTool—Autoloader Firmware Upgrade and Diagnostics” on page 102 for instructions.

The tape drive—use Exabyte LTOTool

LTOTool is available as a free download at www.exabyte.com/downloads.

See “LTOTool—Tape Drive Firmware Upgrade and Diagnostics” on page 102 for instructions.

The autoloader using Ethernet—use the autoloader’s Remote Management utility

See “FTP—Autoloader Firmware Upgrade and Diagnostics” on page 100 for instructions.

To report a problem to Exabyte Technical Support, see page iii.

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PRODUCT MANUAL 1012581