112, Advanced Troubleshooting | Exabyte 1X7 LTO specs

CHAPTER 8—TROUBLESHOOTING

Tape drive test results. Use LTOTool and run a Write/Read test of the tape drive and then capture the diagnostic log from the tape drive and save it to a file.

If the LTOTool Write/Read test reports an error, clean the tape drive and run the test again on a new tape.

Have the diagnostic log file ready to send to Technical Support. Refer to the readme file or on-line help available with the LTOTool for detailed instructions.

Diagnostic log taken after an error. Capture diagnostic logs from both the tape drive and from the autoloader immediately after your backup application reports an error.

Use LTOTool to capture the diagnostic log from the tape drive.

Use LibTool to capture a diagnostic log from the autoloader.

Alternatively, if your autoloader includes the Remote Management option, you can use it to capture the diagnostic log from the autoloader.

ADVANCED TROUBLESHOOTING

If you report a problem to Exabyte Technical Support, you may be asked to create a diagnostic listing. Use one of the following options for creating a diagnostic listing.

To create diagnostic listings for:

The autoloader—use Exabyte LibTool.

LibTool is available as a free download at www.exabyte.com/downloads. See “LibTool—Autoloader Firmware Upgrade and Diagnostics” on page 102 for instructions.

The tape drive—use Exabyte LTOTool

LTOTool is available as a free download at www.exabyte.com/downloads.

See “LTOTool—Tape Drive Firmware Upgrade and Diagnostics” on page 102 for instructions.

The autoloader using Ethernet—use the autoloader’s Remote Management utility

See “FTP—Autoloader Firmware Upgrade and Diagnostics” on page 100 for instructions.

To report a problem to Exabyte Technical Support, see page iii.

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	PRODUCT MANUAL	1012581
	PRODUCT MANUAL	1012581

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Exabyte 1X7 LTO manual 112, Advanced Troubleshooting

Contents

Product Manual Revision Date To order supplies and accessories To return equipment for service RMA RequestIii To obtain general information 1012581 Contents Maintenance TroubleshootingAutoloader Operation Viewing Autoloader Information Specifications 119 Write Once, Read Many Worm Capability133 Index 139 Viii Product Overview Installing the AutoloaderConfiguring the Autoloader Figure B-1Ultrium 3 Worm tape cartridge Specifications Error MessagesTable C-1Autoloader error messages 1Tape drive cartridge read/write compatibility Xii Installation Maintenance, Troubleshooting, and ServiceXiii About this Manual Xiv Supplemental InformationMagnum 1x7 LTO Autoloader Ultrium Tape Drives Will help you complete a procedure or avoid extra steps Conventions Used in this ManualRead text marked by the Important icon for information that Avoid personal injury Xvi Autoloader Features Product Overview Autoloader Components Front Panel Components LED Color Status Back Panel Components Internal Components 3shows the autoloader’s internal components Autoloader Components 1012581 Installing the Autoloader Completing the Unpacking Process 1Label over shipping key Obtaining Accessories and Equipment LTO-2 Preparing for InstallationLTO-3 Sets of side support rails Installing the Autoloader in a RackAutoloader and the outlet Assembling the Rails #2 Phillips screwdriver Level Tape measure Attaching the Rails to the Rack Assemble the right-side rail in the same way Attaching the Autoloader to the Rails 6Placing the autoloader on the rails Connecting the Autoloader to Scsi Guidelines for Connecting to ScsiActive Scsi terminator Bus adapter card Including bus hangs and Read/Write failures See Tape Drive Operation Tape drive fails with sporadicWrong terminator Making the Scsi Connections 8SCSI connectors on the back of the autoloader Important Do not over-tighten the Scsi cable jack screws Connecting the Autoloader to Ethernet 10Connecting the autoloader to an Ethernet network Requirements for other locations Powering on the AutoloaderPower cord for your location. See page 122 for power cord Verifying the Hardware Installation Do not power on the host computer system immediately afterOn-line 1x7 Ultrium D217 Using the Operator Panel Configuring AutoloaderAccessing Configuration Options LTO 1x7 2U Ultrium 3-S D217 Using the Operator Panel ButtonsViewing the Home Screen 2Operator panel buttons Button Description Overview of Autoloader Menus 3Autoloader menu organization Setting Configuration Options Configuration Description See Option Option Changing the LCD Language Changing the LCD Contrast Autoloader Scsi ID Changing the Scsi IDS Tape Drive Scsi ID Changing the Emulation Mode Emulation Mode Setting UP Automatic Tape Drive Cleaning After changing the emulation mode, reboot your hostComputer so that it recognizes the new emulation mode Activating the Cleaning Cartridge Cell That option OFF Enabling the Autoclean Option Setting Ethernet Configuration Options FTP Interface Setting the Ethernet AddressesSnmp Press to display the Dhcp selection screen Setting the Autoloader to Operate in Sequential Mode If you are using a backup application which is capableControlling the autoloader, do not configure the library to Operate in Sequential mode Press To display the operating mode selection screen Setting UP Autoloader Password Protection Setting Up an Operator Panel Password Accessing Password Protected Operator Panel Menus Turning Off the Operator Panel Password Setting Security Through Your Application If you enable security through your application, use Restoring the Default ConfigurationAny of the autoloader’s configuration settings are lost Available through your application. Refer to your software Checking the Setup 1012581 Using the Remote Management Utility Accessing the Remote Management Utility Click this Link For quick access to this location 1Remote Management utility Status Scsi ID Viewing Information on the Home StatusLibrary Information ON/OFF Library StatusLCD Tape Drive Status Inventory Field Description PovarLabel Valid Label Setting Configuration Options 2Remote Management utility Configuration Change Library Configuration Change Ethernet Configuration Dhcp User Password Field Description Snmp ReadSnmp Write Broadcast Change WEB Access Password Access It, enter the current password Password New WebViewing Information on the Statistics Field Description Current Web Running Diagnostics 1012581 Autoloader Operation 1Location of status LED 2Location of cartridge access port Inserting and Removing Cartridges Ultrium 2 purple Ultrium 1 black LTO Ultrium Tape Drive If the switch Tape isPreparing Cartridges Inserting Cartridges Into the Autoloader Cartridge must face toward the outside Write-protect switch toward you. The arrow onInsert cartridges label-side first, as shown Removing Cartridges from the Autoloader Removing Cartridges Without Power Loading and Unloading Cartridges in the Tape Drive Loading a Cartridge Into the Tape Drive Unloading a Cartridge from the Tape Drive New cleaning cartridge Cleaning the Tape DriveCleaning methods will void your warranty Cleaning the Tape Drive Using the Clean Drive Option Cleaning process again Cleaning the Tape Drive by Inserting a Cleaning Cartridge Resetting the Autoloader Refer to your software documentation for instructions Running System Demos Press Following screen appears Performing Diagnostic Tests Storing Cartridges Viewing Autoloader Information Viewing Basic Autoloader Information Press . The firmware screen appears Press . The total moves screen appears Viewing Autoloader Sensor Readings Press . The door open sensor screen appears Press . The cell sensor screen appears Viewing Basic Tape Drive Information Viewing the Cartridge Inventory and BAR Code Information Viewing the Cartridge InventoryIf this appears Cell Number 1, 2 Contains a cartridge Dash Is empty Updating the Cartridge Inventory If this appears Tape driveDash Is empty Viewing Cell Statistics Press . The total puts screen appears Viewing the Event LOG Maintenance Replacing the Tape Drive Preparing for Replacement Removing the Tape Drive 1Location of tape drive cover plate 3Disconnecting the cables from the tape drive Installing the NEW Tape Drive Exabyte-approved supplier 7Removing the faceplate from the tape drive chassis 8Attaching the brackets to a half height tape drive Full height tape drive-Install as shown Drive with a half height tape drive, or vice versa Cleaning the Autoloader Resuming Operation 100 FTP-AUTOLOADER Firmware Upgrade and DiagnosticsConnecting to the AUTOLOADER’S FTP Interface Until after it automatically resets 101Upgrading Autoloader Firmware VIA FTP Make sure that you select and download the correct firmware Creating a Diagnostic Listing VIA FTP 102 Troubleshooting Autoloader TroubleshootingAutoloader Installation 103 104 105 Autoloader Operation 106 Tape Drive Troubleshooting Tape Drive Fails with Sporadic Errors107 Tape Drive Operation Backup Software Reports AN Error 108Failure to Communicate with the Tape Drive Failure by the Tape Drive to Write or Read Data Backup Software Configuration Issues 109 110 Before Contacting Technical SupportAutoloader and Tape Drive Information Scsi BUS Information Backup Application Information Driver installation information is available atDiagnostic Information 111 Advanced Troubleshooting 112 Preparing the Autoloader for Shipping Shipping the Autoloader113 Removing the Autoloader from the Rack Autoloader for service114 Packing the Autoloader 115Replacing the Shipping KEY 5Installing the first foam packing piece 116 7Accessory kit in shipping box 117 118 Autoloader to a new location Storage Capacity SpecificationsSize and Weight Performance Specifications Autoloader POWER-ON Sequence Time120 Data Transfer Rate 121 Cartridge Inventory TimesMove Complete Time Reliability Power Specifications Requirements for International 220 VAC Power CordAC Input Voltages and Power Consumption Power Cord Specifications Environmental Specifications General Environmental Specifications123 Particulate Contamination Limits 124 Acoustic Noise LimitsShock and Vibration Limits Operating Shipping Specifications Safety and Regulatory Agency Compliance125 Underwriters Laboratory 126 United States FCC Declaration of ConformityCanadian Verification European Community 127 JapanAustralia and NEW Zealand Waste of Electronic and Electrical Equipment Weee 128 Overview Write ONCE, Read Many Worm Capability129 Worm Media Errors 130Tape Cartridge Case Color Native Data Capacity Data Security on Worm Media 131 RequirementsTapealert Flags Parameter Code Description Set Clear Type Hex Error Codes 132 Error Messages Drive. If you do, you will void your warrantySome corrective actions advise you to reset or power Autoloader off and back on. To avoid disrupting 134 Error Message Description Corrective Action Drive CMD Error 135 136 Error Message Description Corrective Action Servo Timeout 137 138 Index Weee 140 Snmp 141 103 to 142 62 to 143 16 to 144 Product Limited Warranty 145 146