Exabyte 1X7 LTO manual 103, Autoloader Troubleshooting, Autoloader Installation

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TROUBLESHOOTING

This chapter provides basic troubleshooting information and provides suggestions for solving problems that may occur when you are installing and operating the autoloader. The Support section of the Exabyte web site, www.exabyte.com/troubleshoot, also provides helpful troubleshooting tips.

AUTOLOADER TROUBLESHOOTING

AUTOLOADER INSTALLATION

If the autoloader and backup software are not communicating after installation, check the following:

✔Power. Is the autoloader’s power cord inserted correctly, and is the power switch on?

✔SCSI IDs. Make sure that the SCSI IDs you selected for the autoloader and tape drive are not the same as the IDs used by any other devices on the SCSI bus, including the SCSI adapter card. See page 29 for information about setting the SCSI IDs.

✔SCSI connections. Make sure that you have securely connected the SCSI cable (or cables) and the terminator to the SCSI connectors on the back of the autoloader (see page 16). Make sure that the SCSI connections to the host computer and other devices on the bus are also secure.

✔Host adapter card installation. Make sure that you installed your host adapter card correctly. Refer to the documentation that came with your card for installation and troubleshooting instructions. Pay special attention to steps for setting various jumpers and switches on the card. Make sure that the card is properly seated.

✔SCSI Controller Type. Make sure that the SCSI controller is an LVD, non-RAID controller. Exabyte does not support the use of autoloaders or tape devices on RAID controllers.

OCTOBER 2006 MAGNUM 1X7 LTO AUTOLOADER

103