Exabyte 1X7 LTO manual 111, Operating System Information, Backup Application Information

BEFORE CONTACTING TECHNICAL SUPPORT

What are the SCSI IDs of all devices attached to the same bus (both internal and external devices)?

Is the SCSI bus terminated at the physical end of the bus?

What is the total SCSI cable length for all devices (both internal and external devices) on the SCSI bus? See page 16 for information about determining the total SCSI bus length.

Check all SCSI cable connectors for bent pins and confirm that all connectors are firmly seated.

OPERATING SYSTEM INFORMATION

Operating system. What operating system are you using? Are all current patches installed?

Device drivers. Are the appropriate drivers installed for the SCSI host bus adapter? Refer to the installation instructions for your SCSI host bus adapter card.

BACKUP APPLICATION INFORMATION

Backup application name and version. What backup application are you using?

Compatibility. Does your application support the Magnum 1x7 LTO Autoloader? Refer to the supported hardware devices list from the application provider. See “Changing the Emulation Mode” on page 31 for information.

Device drivers. Are the appropriate drivers installed for the tape drive and for the autoloader?

Note: Driver installation may not be necessary and depends on the backup application that you use in your system. Refer to the installation instructions for your backup application for verification.

Driver installation information is available at:

www.exabyte.com/support/online/kb/index.cfm.

Backup application log files. Have the log files from your backup application ready to send to Technical Support.

DIAGNOSTIC INFORMATION

Autoloader test results. Use LibTool to test moving tapes in and out of the tape drive, then capture a diagnostic log of the autoloader. Have the log file ready to send to technical support.

OCTOBER 2006 MAGNUM 1X7 LTO AUTOLOADER

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