PRODUCT LIMITED WARRANTY
Exabyte Corporation (“Exabyte”) warrants to the original End User (“Purchaser”) that this computer product purchased from Exabyte or an authorized Exabyte dealer (“Product”) is free from manufacturing defects in material and workmanship for the applicable warranty period set forth below and as stated in the Product Specification, from the date of shipment to Exabyte's authorized dealer. In order to receive warranty services, contact the appropriate Exabyte location shown at the following web address, www.exabyte.com/contact. Do not return Product to place of purchase. Product returns must reference an Exabyte Return Material Authorization Number (“RMA #”) and any Product received by Exabyte without an RMA# will be refused and returned to Purchaser. Purchaser will need to provide the following information:
Date hardware was purchased Hardware type
Serial number of hardware
Company name and address; name, email address and telephone number; name of reseller where hardware was purchased Description of the problem with as much detail as possible Computer type, Operating System, Backup Application used Whether Product is used as a single drive or in a library and type of library
Purchaser may be required to perform certain diagnostics tests on Product prior to Exabyte issuing an RMA #. Exabyte, at its discretion, may use new, refurbished, or reconditioned replacements parts to perform any warranty repair or replacement of Products. Exabyte also reserves the option to replace the entire Product with a comparable Product or refund the
This limited warranty covers defects encountered in the normal use of the Product during the warranty period and does not apply under the following conditions: Product is damaged due to physical abuse, mishandling, accident, negligence or failure to follow operating instructions; Product is modified by Purchaser in any manner other than that for which it was intended or otherwise approved by Exabyte, including, but not limited to tempestizing, ruggedizing, and/or militarizing the Product; damage or defects caused by the use of unauthorized parts or by unauthorized service; the Product has been subject to unsuitable operating or physical conditions outside those recommended in Product specifications as provided by Exabyte; Product has its serial numbers altered or removed; or Product is damaged due to improper packaging of the warranty return to the Exabyte dealer or Exabyte.
With respect to items manufactured or supplied by a third party which are sold by Exabyte, you shall be the beneficiary of the manufacturer's warranty, if any, SUBJECT TO THE LIMITATIONS STATED THEREIN.
Copies of such manufacture's warranties will be made available upon request. EXABYTE DISCLAIMS AND EXCLUDES ALL WARRANTIES WITH RESPECT TO SUCH ITEMS.
In the event software is provided hereunder, Exabyte warrants that, for a period of ninety (90) days from the date of shipment to Exabyte's authorized dealer, the media on which any software is provided are free from defects in material and workmanship under normal use and that the software recorded therein is properly recorded. Exabyte does not warrant that the functions contained in the software will meet customer's requirements, that software will be free from defects or that the operation of the software will be uninterrupted or error free. Software is provided on an “AS IS” basis.
EXCEPT FOR THE EXPRESS WARRANTY STATED ABOVE, EXABYTE MAKES NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS EXABYTE PRODUCT. ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
EXABYTE DOES NOT WARRANT THAT PRODUCT WILL MEET ALL OF PURCHASER'S REQUIREMENTS OR THAT OPERATION OF PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE.
Exabyte shall have no liability or responsibility to Purchaser or any other person for any loss or damage or any special, incidental or consequential damages caused or alleged to be caused directly or indirectly by Product or those items supplied or sold by Exabyte hereunder, including, but not limited to, any interruption of service, loss of data, loss of customer goodwill, loss of business, anticipatory profits or consequential damages resulting from the use or operation of the Product.
In no event shall Exabyte be liable for loss of profits or any indirect, special, incidental, or consequential damages arising out of any breach of this warranty or in any manner arising out of or connected with the sale or anticipated use of the product. In no event shall Exabyte be liable for any damages whatsoever in excess of the purchase price of the Product. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. For products sold in North America, the warranty term is one year. Outside North America, the Product Warranty term is three years.
Go to www.exabyte.com/warranty for current limited warranty terms and conditions.
ON SITE SERVICE (OSS)
OSS is provided for the first year at no charge in North America. OSS is available
Exabyte requires a credit card number prior to shipping an OSS unit. You
must agree to ship the original unit back to Exabyte, using the OSS packaging which includes the return ship label, within 10 calendar days from the time you receive your replacement. If Exabyte does not receive your original unit within 10 days we will charge your credit card for the OSS unit at the retail purchase price.
ADVANCED EXCHANGE SERVICE OPTION
The ADvanced EXchange (ADEX) Service is available at no charge during the first year of the warranty period for customers needing a replacement unit at the time they receive a Return Material Authorization (RMA) number from Exabyte Service Support.
With the ADvanced EXchange Service option, Exabyte will ship a completely reconditioned replacement unit (same configuration as customer's purchased unit) to the customer before receiving the defective unit back from the customer. This ADEX unit will become the customer's unit; Exabyte will not return the original unit to the customer. The remaining warranty on the original unit will apply to the ADEX unit.
The ADEX unit will usually ship within 48 hours, subject to availability. Although Exabyte will ship the ADEX unit to you by best way, Exabyte cannot guarantee the arrival of the ADEX unit on the following business day. Exabyte can provide waybill numbers so you can work with the carrier on any delivery problems. All deliveries shall be F.O.B. Exabyte's shipping point.
Exabyte requires a credit card number prior to shipping an ADEX unit.
You must agree to ship the original unit back to Exabyte, using the ADEX packaging which includes the return ship label, within 10 calendar days from the time you receive your replacement. If Exabyte does not receive your original unit within 10 days we will charge your credit card for the ADEX unit at the retail purchase price.
The ADEX Service Option is available in North America, Australia, and Europe and applies to
To take advantage of the ADvanced EXchange Service Option you need only ask for the ADEX option when speaking to the Service Support representative while processing your RMA.
For more information about Exabyte Service Support, see www.exabyte.com/warranty.
EXABYTE CORPORATION
2108 55TH STREET
BOULDER, COLORADO 80301 USA
(303)
OCTOBER 2006 | MAGNUM 1X7 LTO AUTOLOADER |
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