15 Troubleshooting
This section contains the following topics:
•Hardware setup troubleshooting
•Software installation troubleshooting
•Print quality troubleshooting
•Memory card and front USB port troubleshooting
Troubleshooting tips
This section contains the following topics:
•Communication problems over a USB connection
•Information on ink cartridges and the print head
Communication problems over a USB connection
NOTE: For information on network communication problems, see “Network troubleshooting” on page 183. For information on communication problems involving a memory card, PictBridge camera, or storage device, see “Memory card and front USB port troubleshooting” on page 208.
If the HP
•Look at the display on the HP
•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.
•Check the connection from the HP
Troubleshooting 169
Troubleshooting