Chapter 15

A borderless copy has white space around the edges

Cause: You are trying to make a borderless copy of an original that is too small.

Solution: When you make a borderless copy of a small original, the HP All-in-One enlarges the original up to a maximum percentage. This might leave white space around the edges. (The maximum percentage varies by model.)

Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a letter-size borderless copy.

If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image in the HP scanning software, and then print a borderless copy of the enlarged image.

Cause: You are trying to make a borderless copy without using photo paper.

Solution: Use photo paper to make borderless copies. For more information, see:

“Make a borderless copy of a photo” on page 126

Cause: Debris might be stuck on the glass or on the back of the document lid. The HP All-in-One interprets anything it detects on the glass as part of the image.

Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass and the back of the document lid.

For more information, see:

•“Clean the glass” on page 155

•“Clean the lid backing” on page 157

Troubleshooting

The image is cropped when I make a borderless copy

Cause: The HP All-in-One cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original.

Solution: If you want to enlarge a photo to fit a full-size page without cropping the edges, use Fit to Page.

For more information, see:

•“Resize an original to fit onto letter or A4 paper” on page 127

•“Resize an original using custom settings” on page 127

Cause: The original is larger than the paper in the input tray.

Solution: If your original is larger than the paper in the input tray, use the Fit to Page feature to reduce your original to fit on the paper in the input tray.

For more information, see:

“Resize an original to fit onto letter or A4 paper” on page 127

218 Troubleshooting