Chapter 15
Use the port labeled
1Telephone wall jack
2Use the phone cord supplied in the box with the HP
3Telephone (optional)
For more information on setting up the HP
Cause: You are using a phone line splitter.
Solution: A phone line splitter can cause faxing problems. (A splitter is a
Troubleshooting
Cause: The telephone wall jack is not working properly.
Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the HP
Cause: The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems.
Solution: If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company.
222 Troubleshooting