Chapter 15
•Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.
•Make sure you connect the HP
After you resolve any problems found, run the fax test again to make sure it passes and the HP
I am having problems faxing over the Internet using IP phone
Cause: The fax over Internet Protocol (FoIP) service might not work properly when the HP
Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from Fast (33600) (the default) to Medium (14400) or Slow (9600).
For more information, see:
“Set the fax speed” on page 30
Cause: The HP
Solution: You can only send and receive faxes by connecting a phone cord to the port labeled
Troubleshooting
Cause: Your telephone company does not support faxing over the Internet.
Solution: Check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet.
The fax log report shows an error
Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print.
Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the HP
256 Troubleshooting