Chapter 15
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray. For more information, see:
“Load paper” on page 76
Cause: The print head assembly has stalled.
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
aprint job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status.
For more information, see:
“I connected the USB cable, but I am having problems using the HP All-in-One with my computer” on page 176
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.
Cause: The HP All-in-One experienced an error.
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the HP All-in-One.
202 Troubleshooting
