This section contains the following topics:

•The HP All-in-One will not turn on

•I connected the USB cable, but I am having problems using the HP All-in-One with my computer

•The display shows the wrong language

•I received a message on the display that the printer alignment failed

•The wrong measurements are showing in menus on the display

•The HP All-in-One does not print

•I received a message on the display to install the Two-sided module

•I received a message on the display about a paper jam or a blocked print head assembly

The HP All-in-One will not turn on

Cause: The HP All-in-One is not properly connected to a power supply.

Solution:

•Make sure the power cord is firmly connected to both the HP All-in-One and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip.

1Power connection

2Power cord and adaptor

3Grounded power outlet

•If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet.

Troubleshooting

Hardware setup troubleshooting

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