Chapter 15

Solution: Make sure the paper is loaded correctly.

For more information, see:

“Load full-size paper” on page 76

Cause: More than one type of paper is loaded in the input tray.

Solution: Load only one type of paper at a time.

Cause: The original might have been loaded incorrectly into the sending fax machine.

Solution: Ask the sender to check that the fax was sent correctly.

Cause: The Two-sided printing accessory might not be securely installed.

Solution: Make sure the Two-sided printing accessory on the back of the HP All- in-One is securely installed.

Ink is overspraying the paper when I print a photo

Cause: A small amount (a few millimeters) of overspray is common when making a copy of a photo. If there are more than a few millimeters of overspray, it might mean the HP All-in-One thinks the paper loaded is wider than it actually is.

TIP: One way to tell if ink is overspraying the paper is to check the back side of pages you print after running a copy or print job. If the back side of the page has ink streaks, the HP All-in-One might have over sprayed your previous copy or print job.

Solution: Check the paper size setting. Set the paper size to match the paper loaded in the input tray.

For more information, see:

“Set the copy paper size” on page 122

Troubleshooting

Paper is not picked up from the input tray

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.

For more information, see: “Load paper” on page 76

198 Troubleshooting