Chapter 15

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages.

Cause: The HP All-in-One is not the selected printer.

Solution: Make sure the HP All-in-One is the selected printer in your software application.

TIP: You can set the HP All-in-One as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.

Troubleshooting

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.

If the connections are secure, and nothing has printed several minutes after you sent

aprint job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status.

For more information, see:

“I connected the USB cable, but I am having problems using the HP All-in-One with my computer” on page 176

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam.

For more information, see:

“Clear paper jams” on page 171

Cause: The print head assembly has stalled.

204 Troubleshooting