Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off.
Solution: Check for the following problems:
•The HP All-in-One is turned off. Press the On button to turn on the device.
•The HP All-in-One is not set up properly for faxing. See the printed documentation for more information.
•There is no paper loaded in the input tray.
•There is a paper jam.
•The ink cartridge door is open. Close the ink cartridge door.
•The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.
NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in- One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One is turned off.
After you resolve any problems found, the HP All-in-One can begin answering incoming fax calls.
The HP All-in-One is having problems receiving a manual fax
Cause: There are documents loaded in the document feeder tray.
Solution: The HP All-in-One will not receive a fax manually if documents are loaded in the document feeder tray. Instead, the HP All-in-One attempts to send the