Chapter 15

documents loaded in the document feeder tray. Remove any originals before manually receiving faxes.

You can also contact the sender to verify that there are documents loaded in the sending fax machine.

Cause: The Fax Speed setting might be set too fast.

Solution: Set the Fax Speed to Medium (14400) or Slow (9600), and then contact the sender to have them resend the fax.

For more information, see:

“Set the fax speed” on page 30

Cause: There is an error message or other prompt on the display.

Solution: Check the display for an error message or prompt providing information about the problem and how to solve it. If there is an error message or prompt on the display, the HP All-in-One will not receive the fax manually until the error condition is resolved and the message is cleared.

If the HP All-in-One has an alignment message, you might be able to press OK to clear the message and resume faxing.

For more information, see:

•“Align the printer” on page 161

•“Errors” on page 258

Fax tones are recorded on my answering machine

Cause: The answering machine is not set up properly with the HP All-in-One or the Rings to Answer setting is not correct.

Solution:

NOTE: This possible solution applies only in the countries/regions that receive

a2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Troubleshooting

236 Troubleshooting