Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide.

Cause: Two or more pieces of paper might be stuck together.

Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload the paper into the photo tray and try printing again.

Cause: The photo paper might be curled.

Solution: If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled.

Cause: You might be using the printer in an extremely high- or low-humidity environment.

Solution: Load one sheet of photo paper at a time.

Photo tray cannot engage

Cause: The photo tray might not be pushed all the way in.

Solution: Lift the output tray, then push the photo tray all the way in. Push the output tray all the way down.

Photo tray cannot disengage

Cause: The output tray might not be lowered all the way.

Solution: Push the output tray all the way down.

Two-sided printing accessory is missing

Cause: The Two-sided printing accessory is not installed or it is installed incorrectly.

Solution: Firmly insert the Two-sided printing accessory into the back of the device until both sides snap into place.

NOTE: Do not press the buttons on either side of the accessory when installing it. Use the buttons only when removing the accessory from the device.

File messages

The following is a list of file-related error messages:

•Error reading or writing the file

•Unreadable files. NN files could not be read

•Photos not found

•File not found

Errors 261

Troubleshooting