Chapter 15
software. You can
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The HP
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the device display for specific error messages.
This section contains the following topics:
•During wireless network setup you do not see the SSID (network name) displayed
•Cannot connect to network during setup
•Invalid WEP key during wireless setup
•Invalid passphrase during wireless setup
•The Printer Not Found screen appears during installation
During wireless network setup you do not see the SSID (network name) displayed
Cause: Your wireless router is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off.
Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“Connect to an integrated wireless WLAN 802.11 network” on page 40
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the HP
Solution: In order to establish a good signal between the HP
Troubleshooting
186 Troubleshooting