Disconnected

Cause: Several situations can cause this error message to appear.

•Your computer is not turned on.

•Your computer is not connected to the HP All-in-One.

•The software that came with the HP All-in-One was not installed correctly.

•The software that came with the HP All-in-One is installed, but it is not running.

Solution: Make sure your computer is turned on and is connected to the HP All-in- One. Also make sure you installed the software that came with the HP All-in-One.

For more information, see:

•“Communication problems over a USB connection” on page 169

•“Network troubleshooting” on page 183

No scan options

Cause: The software that came with the HP All-in-One is not running, or has never been installed.

Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One.

Out of disk space

Cause: There is not enough available memory on your computer to perform the task.

Solution: Close some applications and try the task again.

Memory card must be in slot

Cause: The feature you are trying to use is only available when there is a memory card or storage device inserted in the HP All-in-One.

Solution: Make sure you fully insert a memory card into the appropriate slot on the HP All-in-One or connect a storage device to the front USB port, and then try the task again.

Card access error

Cause: There are two or more memory cards inserted into the HP All-in-One at the same time.

Solution: Remove all but one memory card. The HP All-in-One reads the remaining memory card and displays the first photo stored on the memory card.

Cause: You have inserted a Compact Flash memory card backwards or upside down.

Errors 265

Troubleshooting