The printout has a horizontal band of distortion near the bottom of the page
Cause: Your image has light blue, gray, or brown hues that print near the bottom of the page.
Solution: Load
If the problem persists, use the software you installed with the HP
For more information, see:
“Information on paper” on page 171
Colors run into each other on the printout
Cause: The print or copy quality setting is set too high for the type of paper loaded in the HP
Solution: Check the quality setting. Use a lower quality setting to decrease the amount of ink used for printing or copying.
For more information, see:
•“Change the print speed or quality” on page 86
•“Change copy speed or quality” on page 124
Cause: The paper type is not suitable for the HP
Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.
For more information, see: “Load paper” on page 76
Cause: You are using
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
Cause: The print head needs to be cleaned.
Print quality troubleshooting | 193 |
Troubleshooting