Chapter 15

If the self-test report shows a defect, try the following:

•Clean the ink cartridges automatically. For more information, see “Clean the print head” on page 162.

•If you are missing lines when you print, clean the electrical contacts. For more information, see “Clean the ink cartridge contacts” on page 163.

•If the self-test report does not show a problem, investigate other causes, such as the image file or software program.

For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support.

This section contains the following topics:

•Ink is bleeding or smearing

•The automatic document feeder picks up too many pages or none at all

•Ink is not filling the text or graphics completely

•The text edges are jagged

•The printout has a horizontal band of distortion near the bottom of the page

•Colors run into each other on the printout

•Printouts have horizontal streaks or lines

•Printouts are faded or have dull colors

•Printouts seem blurry or fuzzy

•Printouts have vertical streaks

•Printouts are slanted or skewed

•Ink is overspraying the paper when I print a photo

•Paper is not picked up from the input tray

•The print quality of the fax I received is poor

•Some of the pages of a fax I received are faded or blank

Ink is bleeding or smearing

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One.

Cause: The print head needs to be cleaned.

Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment.

If the problem persists after cleaning and aligning, contact HP support for help. Go to:

www.hp.com/support

Troubleshooting

190 Troubleshooting