For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

The display shows the wrong language

Cause: You might have selected the incorrect language when setting up the HP All- in-One.

Solution: You can change the language settings at any time from the Preferences menu.

For more information, see:

“Set your language and country/region” on page 25

I received a message on the display that the printer alignment failed

Cause: The incorrect type of paper is loaded in the input tray (for example, colored paper, paper with text on it or, certain recycled paper).

Solution: Load unused plain white letter or A4 paper into the input tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor on the print head assembly. Contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

“Align the printer” on page 161

The wrong measurements are showing in menus on the display

Cause: You might have selected the incorrect country/region when setting up the HP All-in-One. The country/region you select determines the paper sizes shown on the display.

Solution: You can change the country/region settings from the Preferences menu. For more information, see:

“Set your language and country/region” on page 25

The HP All-in-One does not print

Cause: The HP All-in-One and computer are not communicating with each other.

Solution: Check the connection between the HP All-in-One and computer. For more information, see:

“Communication problems over a USB connection” on page 169

Cause: There might be a problem with one or more of the ink cartridges.

Hardware setup troubleshooting

177

Troubleshooting