Chapter 15
For more information on how to set up the HP
Cause: You have a computer
Solution: If you have a computer
Cause: If you have an answering machine on the same phone line with the HP All-
•Your outgoing message might be too long or too loud to allow the HP
•Your answering machine might not have enough quiet time after your outgoing message to allow the HP
Solution: If you have an answering machine on the same phone line with the HP All-
•Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem.
•Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.
Cause: The answering machine is not set up properly with the HP
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a
When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP
Troubleshooting
232 Troubleshooting