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Chapter 15
Cause: The copy or print paper type setting is incorrect.
Solution: Load
If the problem persists, use the software you installed with the HP
For more information, see:
“Information on paper” on page 171
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a
If the problem persists after cleaning and aligning, contact HP support for help. Go to:
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
For more information, see:
•“Clean the print head” on page 162
Troubleshooting
Cause: You are using
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
The text edges are jagged
Cause: The font is a custom size.
Solution: Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.
Use TrueType or OpenType fonts to ensure that the HP
192 Troubleshooting