Cause: Debris might be stuck on the glass or on the back of the document lid. This can cause
Solution: Clean the glass and lid backing. For more information, see:
•“Clean the lid backing” on page 157
•“Clean the glass” on page 155
Cause: The scan document settings are not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.
Solution: Select the correct OCR language.
NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must
The scan feature does not work
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP
Solution: Check the cables that connect the HP
Cause: The software that came with the HP
Solution: Restart your computer. If that does not help, install or reinstall the software that came with the HP
Copy troubleshooting
Use this section to solve these copy problems:
•Copies are too light or too dark
•Nothing happens when I try to copy
•Parts of the original do not appear or are cut off
•Fit to Page is not working as expected
•A borderless copy has white space around the edges
Troubleshooting
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