HP Photosmart C7200 Fax troubleshooting

The printout is blank

Cause: The original is placed incorrectly on the glass.

Solution: Reload the original on the glass.

For more information, see:

“Load originals” on page 71

Fax troubleshooting

Use this section to solve the following fax problems:

•The HP All-in-One is having problems sending and receiving faxes

•The HP All-in-One cannot send faxes, but can receive faxes

•The HP All-in-One is having problems sending a manual fax

•Pages of a fax I sent are missing

•The quality of the fax I sent is poor

•Parts of a fax I sent are cut off

•The fax I sent was blank when it was received

•Fax transmission is slow

•The HP All-in-One cannot receive faxes, but can send faxes

•The HP All-in-One is having problems receiving a manual fax

•Fax tones are recorded on my answering machine

•The HP All-in-One is not answering incoming fax calls

•Pages of a fax I received are missing

•Faxes are received but do not print

•Parts of a fax I received are cut off

•The computer to which I am connecting has only one phone port

•I hear static on my telephone line since connecting the HP All-in-One

•The fax test failed

•I am having problems faxing over the Internet using IP phone

•The fax log report shows an error

The HP All-in-One is having problems sending and receiving faxes

Cause: The HP All-in-One is not set up properly for faxing.

Solution: Follow the instructions in your printed documentation to set up the HP All- in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All-in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly.

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

For more information, see:

“Test your fax setup” on page 63

Cause: The HP All-in-One is turned off.

Fax troubleshooting 219

Troubleshooting