Chapter 15
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
For more information, see:
Troubleshooting
Print head assembly is stalled
Cause: The print head assembly is blocked.
Solution: Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1.Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.
2.Remove any objects that are blocking the print head assembly, including any packing materials.
3.Turn the HP
4.Close the ink cartridge door.
Print head failure
Cause: The print head assembly or the ink delivery system has failed and the HP
Solution: Contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
276 Troubleshooting