Troubleshooting
Blink 4
Meaning
Action
Green
Card has detected a ring and received an incoming call. Has not necessarily actually connected.
None
Yellow
Card is operational, but has never detected a ring or received an incoming call.
Try to simply call the phone number of the analog line connected to the Switch Card.
Once the card detects a ring, the light should start blinking green.
Red
Switch Card has received two or more abnormal disconnects.
With the Switch Management Interface, check the
Abnormal call disconnects Status box at the bottom of the Status tab. (It provides information and User ID’s associated with the abnormal disconnects.)
Open the Switch Management Interface and check for the following:
Check for excessive error codes on the Statistics tab.
Check the Abnormal call disconnects Status box at the bottom of the Status tab for the reasons and user ID’s associated with the abnormal disconnects.
(see page
