Troubleshooting | Lucent Technologies 3100, 3000 manual

Troubleshooting

Chapter Contents

Subject

Introduction

How to Identify Problems

Baseline Checklist

General Troubleshooting Tips

LED Light Sequences

Status Menu Information

PBX Flag/Make Busy options

Statistics Menu Information

Error Codes

Audio Problems

Connection Problems

Data Connection Problems

How to reset a forgotten administrator password

Page

6-2

6-3

6-3

6-4

6-5

6-9

6-13

6-15

6-16

6-19

6-22

6-30

6-33

Issue 1 October 1998 6-1

Image 95

Lucent Technologies 3100, 3000 manual Troubleshooting

Contents

Definity Extender Your Responsibility for Your System’s Security Trademarks Ordering Information Contents Specifications Installing Switch Cards Troubleshooting Page Important Safety Instructions Outside the USA Support Telephone NumberCustomer Support Information USA only Security Your System Preventing Toll Fraud Security Your System Preventing Toll Fraud FCC Regulations FCC Regulations Equipment Attachment Limitations Limited Warranty Software End User License Agreement Disclaimer of Warranty Limitation of Liability About This Manual Intended AudienceTerms and Conventions Example Purpose Conventions used in this Manual Description How to Use This ManualChapter Number Title Chapter Title Number This page intentionally left blank Product Overview Chapter Contents Subject Summary Product OverviewProduct Remote Module Model Switch Card ModelProduct Overview Description Typical Installation What a typical installation looks like Data ConfigurationDefinity Extender Model 3000 Rack Description Definity Extender Model 3100 Card Description Switch Management Interface 8Issue 1 October Specifications Transmission Specifications Reference Information Definity â Extender Model 3000 Rack SpecificationsSpecification Rack Specifications User Data Port Definity â Extender Model 3100 Card SpecificationsAnalog Switch Card Specifications Communication Rack Installation Considerations Rack InstallationLucent Supplied Equipment Operational Minimum PC Requirements Customer Supplied Equipment How to prepare the site for installation Page Rack Backplane Rack Backplane connectors Pstn Backplane connectors defined Rack Mounting How to secure the Rack to a chassis How to wire the Rack to the Pstn and Definity ECS Twisted Pair Rack Termination Connector P106 Connector P108 Connector P105 Wire Card Tip Ring Connector P107 Issue 1 October 1998 Data Port connectors on the Rack Backplane How to connect the Cards to the Data Network Feet Remote PC Terminology RS-232 Cable Pinouts Introduction Before you Power Up the RackPower Up 18Issue 1 October Installing Switch Cards Information Installing Switch Cards Procedure How to Install Switch Cards in the RackSettings This page intentionally left blank Configuration System AdministratorTo set up the Rack Password Configuration Steps How to Configure the Remote Module Configuration Steps How to connect to the Admin Port Click Start Run How to install the Switch Management Interface Welcome screen How to install the Switch Management Interface Startup screen How to Start the Switch Management Interface QSelect from three options Password File Options Status Please wait while detecting hardware…………… How to Open a User Password File Opening or creating a password file How to Create a User Password File Initial card detection screen Initial Card Detection Administrator password screen Guidelines How to Change the Administrator PasswordHow Works Change administrator password Remote User Access Code OverviewUser User ID 11. Access codes Access Code ‘ Delete User ’ to clear entry How to Add/Remove UsersClick ‘ + Add User’ 12. User group list How to Create/Delete User Groups 13. Assign a user group name 14. Add/Remove users from user groups How to Add/Remove Users from User Groups Available commands QSetup tips How to Assign User Groups to Cards 15. User Group information screen 16. Select hardware How to Upload Passwords to Cards 17. Card selection Parity Stopbits How to set the Switch Card Data PortDatabits 18. Data port settings 19. Settings Icon How to Access the Rack through Terminal Emulation QSetting Passwords Display a Password How to disable passwords Setting Parity 36Issue 1 October Troubleshooting Problems TroubleshootingUsing built-in Diagnostics Baseline Checklist How to Identify Problems Chapter Step Use the… For more information Red Blink See page…..in this ChapterGreen Yellow Meaning Action Meaning Green Meaning Action Green 8Issue 1 October Flags Status Menu InformationOverview Status Status definitions OK none ErrorAction Required Never connected True OK none False Flag definitions OffqHook Function How a Remote User Flags a bad Switch CardFlag reset options Button Statistics Menu Information Update Now button Reset Stats button 10. Error Codes 104A to 110C Error CodesError Codes Description 11. Error Codes 111A to 124C 12. Error Codes 125B to 138B Symptom Gaps in conversation or audio sounds choppy How to Troubleshoot Audio Problems How to Troubleshoot Audio Problems QHow to Troubleshoot Audio Problems 13. Connect Error /No dialtone How to Troubleshoot Connection ProblemsSymptom Remote Module cannot connect to Switch Card Error Message on Remote Phone Possible Cause Action 14. Connect Error/No Carrier Error Message On Remote Phone 15. Connect Error/V42 Connect Error 16. Connect Error/ Password Not Verified How to Troubleshoot Connection Problems 17. Unexpected Disconnect/Lost Carrier 18. Unexpected Disconnect/Lost V42, Lost Signal How to Troubleshoot Connection Problems Symptom Cannot connect PC or terminal to data network How to Troubleshoot Data Connection Problems How to Troubleshoot Data Connection Problems Symptom Not satisfied with data performance Action Select Configure System Select Passwords How to reset a forgotten Administrator Password This page intentionally left blank Software Upgrades Software Upgrading How to check the software revisions of cards Select target image How to Upgrade Switch Card Software Select hardware Card selection Click Finish Ready to upgrade Setup How to Upgrade Software Using a Terminal program Please wait while flash memory is being checked… Verify Upgrade Upgrading the Remote Module Starting, REM Upgrade Erasing Flash at REM Completed Upgrade Successful Software Upgrading Verifying The Switch Upgrade This page intentionally left blank Glossary Glossary Glossary LED Switch Module