Troubleshooting
How to Troubleshoot Connection Problems continued
Symptom: Remote Module unexpectedly disconnects from Switch Card
Reason for Disconnect
Possible Cause | Action |
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Lost V42
Analog line on the Switch Card has been lost or data packets have been dropped between the modems.
Check cabling for the PSTN/ analog line connectors on the Rack. It appears that the analog line has become unavailable.
Check the Statistics tab to look for unusual or excessive errors. Lower the “Connect Rate” on the remote module.
Lost Signal
Switch Card has lost the digital line into the Lucent ECS
Check cabling from the Lucent ECS to the Rack. Check the ECS and make sure port is still active.
