Troubleshooting
How to Troubleshoot Data Connection Problems
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Symptom: Not satisfied with data performance
Action:
Optimally, the DEFINITY Extender uses a reliable 33.6 Kbps connection for data functionality. Data rates will vary according to the following guidelines:
1.When a voice call is active, data transfer operates at 10 to 12 Kbps.
2.Without an active voice call, the data rate is approximately 20 to 22 Kbps.
Note: If you are not receiving these rates, check the Connect Rate on the remote module. Increasing the connection rate will increase data throughput. However, increasing the connection rate can also increase the possibility of bit errors between the modems, and this will in turn reduce the audio quality on voice calls. The optimal connection rate is totally dependent on the quality of the analog lines at the remote and switch sites.
