Troubleshooting
Status Menu Information continued
There are four additional buttons available to the administrator.
Button
Update
Reset; Reset now Delayed reset
Make Busy
Clear PBX Flag
Function
Updates information in the status window.
Reset now: Immediately resets the selected card and clears the PBX Flag. This will disconnect any current user on the Switch Card.
Delayed Reset: Resets the selected card as soon as there are no users connected to the Switch Card.
Takes the card
Sets the card to indicate that it should be working normally. This flag will be cleared until a user has problems connecting to this Switch Card. The card could be flagged again.
Table 6-9. Flag reset options
Q:Why ask a remote user to flag a card?
A:Flagging a card is done, at the request of the administrator, to find out if the operational problems are related to a specific 3100 card or a remote user’s Extender.
How a Remote User “Flags” a bad Switch Card
When the Remote user is online (connected) with a faulty Switch Module, they should press the HOLD key four times to access the Disconnect menu. When the telephone screen displays the Disconnect menu, the user should press the “*” key. This operation will clear the Disconnect menu, and will replace it with “Switch Unit Flagged.” This message will remain on the LCD display for 1.5 seconds, and once it is cleared, the Remote Module will reconnect the user for normal operation.
Note: If the problem is with every connection it may be the remote Extender that is having problems. If it is periodic, based on different connections then it may be a specific 3100 card which has problems.
