Troubleshooting
How to Troubleshoot Data Connection Problems
Symptom: Cannot connect PC or terminal to data network
Action: Users that want simultaneous voice and data access through the Model 3100 Switch Card, typically connect their PC or terminal to the data server(s) through a Remote Access Server (RAS) or Terminal Server. In order for this to work, all the communications settings have to match. To troubleshoot a data connection problem do the following:
Procedure
1.Check the COM port settings of ALL the devices involved. This includes the remote PC or terminal, the Remote Module 1101, the Model 3100 Switch Card, and the RAS or terminal server. All the COM port settings must match. For example, if the PC and RAS are set for 19.2 Kbps with 8 data bits, No parity, and 1 stop bit, those are the exact settings needed by the remote module and Switch Card. For more information about these settings see How to set the Switch Card Data Port Settings, in Chapter 5.
2.Make sure the
3.Make sure that the remote module is actually online and connected before attempting to access data. The remote module does not place a separate call for data access, it is multiplexed with the call already made for voice functionality.
4.If data access still does not work, make sure that the PC or terminal can connect directly to the RAS or terminal server. Take the PC or terminal into the office and instead of using the 1101 and 3100, connect the PC or terminal directly to the RAS or terminal server using a Null Modem Cable. If this connection does not work, the problem is not with the remote module or Switch Card. If this connection does work,
