Troubleshooting
How to Troubleshoot Connection Problems continued
Symptom: Unit does not wakeup from COD mode or Dialback does not work
Possible Causes:
1.This is usually caused by an error in the REM Phone Number setting in the Dial numbers menu on the remote module. Confirm the phone number is accurate.
Note: If the Switch Cards are connected to analog lines behind the DEFINITY ECS (instead of PSTN lines), preface the phone number with the correct access code to access outside lines (“9” is often used to access outside lines). Also, take into consideration whether a “1” or the area code is needed.
2.This problem could also be related to intermittent connection errors. See table on page
Issue 1 October 1998
