Troubleshooting
How to Troubleshoot Connection Problems continued
Symptom: Remote Module unexpectedly disconnects from Switch Card
Procedure
1.From the Switch Management Interface, click the Hardware tab, select the Switch Card, and click the Status tab.
Note: This will display exactly how many “Abnormal Disconnects” have occurred on this card since it has been powered up.
2.If these are excessive, check other cards to determine if all units are experiencing this problem.
3.In addition, check the LED sequence on all 3100 Switch Cards.
Note: Whenever the 4th and final blink of the sequence is RED, the card has received at least two consecutive abnormal disconnects.
4.Check the last four abnormal disconnects. See Table
Note: At the bottom of the Status tab for each Switch Card, you will notice the “Abnormal call disconnect status” table. This will display the time and the reason for the last four abnormal disconnects.
