Troubleshooting
How to Troubleshoot Connection Problems continued
Symptom: Remote Module cannot connect to Switch Card
Action: In the event that the remote module cannot establish a connection to the Switch Card, it is very important to note the error message on the remote phone display.
Error Message
on Remote
Phone
Connect Error
Password Not
Verified
Possible Cause
The wrong password was entered or data packets are being lost over the modem connection.
Action
Using the Switch Management Interface, look at the Status of the Switch Card. Observe Login failures. Each failed login attempt will be recorded.
If receiving many of these, upload a new password group to your Switch Card, see page
If certain that the password being entered is correct, check the error codes on Statistics tab and reference the tables on pages
NOTE: Lost data packets prevent the password from being sent or received properly. Try lowering the ‘Connect Rate” on the remote module.
Table 6-16. Connect Error/ Password Not Verified
Issue 1 October 1998
