Troubleshooting
qHow to Troubleshoot Audio Problems continued
Phone or phone line used by other party – If audio quality problems are intermittent, it may be related to the phone or phone line in use by the person to whom you are speaking. For example, chances are you are not talking to another digital extension off the DEFINITY ECS. Sometimes you may be talking to someone who is connected through a marginal quality analog line, trunk line, or telephone. This may cause degradation in audio quality, and sometimes this degradation can be
qmagnified over a remote phone.
Faulty Switch Card – If problems seem intermittent and do not affect all users, it may be a faulty or
How to flag a card: To flag a card while online, the remote user would hit 4 Hold keys to go to the Disconnect menu. Then they simply press the star key “*” from the remote phone. This will flag the Switch Card, which may be causing problems so that you can examine it at a later time. See page
Issue 1 October 1998
