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Lucent Technologies 3000, 3100 manual This page intentionally left blank

Models: 3100 3000

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Troubleshooting Specifications Install Error codes Password OK none Error Warranty Configuration 8Issue 1 October Flag reset options

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Troubleshooting

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6-34Issue 1 October 1998

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Lucent Technologies 3000, 3100 manual This page intentionally left blank

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Contents

Definity Extender Your Responsibility for Your System’s Security Trademarks Ordering Information Contents Specifications Installing Switch Cards Troubleshooting Page Important Safety Instructions Support Telephone Number Customer Support InformationUSA only Outside the USA Security Your System Preventing Toll Fraud Security Your System Preventing Toll Fraud FCC Regulations FCC Regulations Equipment Attachment Limitations Limited Warranty Disclaimer of Warranty Software End User License Agreement Limitation of Liability About This Manual Intended AudienceTerms and Conventions Conventions used in this Manual Example Purpose Description How to Use This ManualChapter Number Title Chapter Title Number This page intentionally left blank Chapter Contents Subject Product Overview Summary Product OverviewProduct Remote Module Model Switch Card ModelProduct Overview Description What a typical installation looks like Typical Installation Data ConfigurationDefinity Extender Model 3000 Rack Description Definity Extender Model 3100 Card Description Switch Management Interface 8Issue 1 October Specifications Specifications Transmission Definity â Extender Model 3000 Rack Specifications SpecificationRack Specifications Reference Information Definity â Extender Model 3100 Card Specifications Analog Switch Card SpecificationsCommunication User Data Port Rack Installation Rack Installation Lucent Supplied EquipmentOperational Considerations Customer Supplied Equipment Minimum PC Requirements How to prepare the site for installation Page Rack Backplane connectors Rack Backplane Backplane connectors defined Pstn How to secure the Rack to a chassis Rack Mounting How to wire the Rack to the Pstn and Definity ECS Connector P106 Twisted Pair Rack Termination Connector P108 Connector P105 Wire Card Tip Ring Connector P107 Issue 1 October 1998 How to connect the Cards to the Data Network Data Port connectors on the Rack Backplane Remote PC Feet RS-232 Cable Pinouts Terminology Introduction Before you Power Up the RackPower Up 18Issue 1 October Installing Switch Cards Installing Switch Cards Information Procedure How to Install Switch Cards in the RackSettings This page intentionally left blank Configuration Administrator To set up the RackPassword System Configuration Steps Configuration Steps How to Configure the Remote Module How to connect to the Admin Port How to install the Switch Management Interface Click Start Run Welcome screen How to install the Switch Management Interface How to Start the Switch Management Interface Startup screen Password File Options QSelect from three options How to Open a User Password File Status Please wait while detecting hardware…………… How to Create a User Password File Opening or creating a password file Initial Card Detection Initial card detection screen Administrator password screen How to Change the Administrator Password HowWorks Guidelines Change administrator password User Access Code Overview UserUser ID Remote Access Code 11. Access codes ‘ Delete User ’ to clear entry How to Add/Remove UsersClick ‘ + Add User’ How to Create/Delete User Groups 12. User group list 13. Assign a user group name How to Add/Remove Users from User Groups 14. Add/Remove users from user groups Available commands How to Assign User Groups to Cards QSetup tips 15. User Group information screen How to Upload Passwords to Cards 16. Select hardware 17. Card selection Parity Stopbits How to set the Switch Card Data PortDatabits 18. Data port settings 19. Settings Icon How to Access the Rack through Terminal Emulation QSetting Passwords Display a Password How to disable passwords Setting Parity 36Issue 1 October Troubleshooting Troubleshooting Using built-inDiagnostics Problems How to Identify Problems Baseline Checklist Step Use the… For more information Chapter Blink See page…..in this Chapter Green Yellow MeaningAction Red Meaning Green Meaning Action Green 8Issue 1 October Status Menu Information OverviewStatus Flags OK none Error Action RequiredNever connected Status definitions OK none True False OffqHook Flag definitions How a Remote User Flags a bad Switch Card Flag reset optionsButton Function Update Now button Reset Stats button Statistics Menu Information 10. Error Codes 104A to 110C Error CodesError Codes 11. Error Codes 111A to 124C Description 12. Error Codes 125B to 138B How to Troubleshoot Audio Problems Symptom Gaps in conversation or audio sounds choppy How to Troubleshoot Audio Problems QHow to Troubleshoot Audio Problems How to Troubleshoot Connection Problems Symptom Remote Module cannot connect to Switch CardError Message on Remote Phone Possible Cause Action 13. Connect Error /No dialtone Error Message On Remote Phone 14. Connect Error/No Carrier 15. Connect Error/V42 Connect Error 16. Connect Error/ Password Not Verified How to Troubleshoot Connection Problems 17. Unexpected Disconnect/Lost Carrier 18. Unexpected Disconnect/Lost V42, Lost Signal How to Troubleshoot Connection Problems How to Troubleshoot Data Connection Problems Symptom Cannot connect PC or terminal to data network How to Troubleshoot Data Connection Problems Symptom Not satisfied with data performance Action How to reset a forgotten Administrator Password Select Configure System Select Passwords This page intentionally left blank Software Upgrades How to check the software revisions of cards Software Upgrading How to Upgrade Switch Card Software Select target image Select hardware Card selection Ready to upgrade Click Finish How to Upgrade Software Using a Terminal program Setup Please wait while flash memory is being checked… Verify Upgrade Starting, REM Upgrade Erasing Flash at REM Completed Upgrading the Remote Module Software Upgrading Verifying The Switch Upgrade Upgrade Successful This page intentionally left blank Glossary Glossary Glossary LED Switch Module

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