Troubleshooting
Status Menu Information continued
Procedure
1.Click Hardware. All cards installed in the Rack will be displayed along with slot position, card model, and the User Group assigned to the card.
2.Select any one card and click Status and the following information is displayed:
Item
Up time
User
Login Failures
Signaling
Description
Time since power up
Current online user (User ID)
This count is incremented if a remote user has entered an invalid password. Note: This count stops at 255. Reset the card if counter exceeds 255.
Signaling status
Action Required
none
none
Ensure users have correct passwords.
Unauthorized user may be
qtrying to logon to card. Wrong password user group uploaded to the specific card.
OK: none
Error:
Reset card
Contact customer service if not resolved.
Never connected:
Try to connect to the Switch Card using the remote module. Analog line may have a problem. Verify wiring to
qRack.
Swap card with known working one, and try to connect.
