Troubleshooting
How to Troubleshoot Audio Problems
Symptom: Gaps in conversation or audio sounds choppy
Action: This problem is most likely caused by bit errors between the remote and switch modems.
Procedure:
1.From the Switch Management Interface choose the Hardware tab on the left.
2.Select the card in question, then select the Statistics tab on the right.
3.Check for excessive error codes. See pages
4.Reduce the connect rate from the remote module. The optimal rate for voice only functionality is 19.2 Kbps. Extender will work for voice only with rates as low as 14.4 Kbps.
5.If the problem persists, contact the phone company to improve the quality of the analog lines.
Issue 1 October 1998
