Problem
Your computer does not recognize the scanner
Possible Cause
•The scanner is off Turn the scanner on.
•The scanner was turned on with the
After removing the
•The interface cable is not properly connected
After confirming that the scanner is off, reconnect the cable.
•Another device or program using the same interface conflicts with the scanner or Nikon Scan
Remove all other hardware connected to the same bus as the scanner. If the scanner is connected to a hub, exten- sion cable, or other adapter, disconnect the adapter and connect the scanner directly to the computer. If this does not solve the problem, uninstall other software that uses the same interface and
•Your computer system does not meet the minimum system requirements
See the Nikon Scan 3 Reference Manual for more informa- tion on system requirements.
•The interface board is not compatible with Nikon Scan If you are using the 4000 ED, check the compatiblity infor- mation provided with your scanner to determine whether the IEEE 1394/Firewire board you are using is compatible with Nikon Scan (if you are using Windows computer with a
•The interface board is not correctly installed
Check the documentation for your IEEE 1394 or Firewire interface board.
•The device driver for your scanner is missing or cor- rupted (Windows only)
Check that the driver is correctly installed.
•Nikon Scan is not correctly installed Uninstall and
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