Nikon LS4000 user manual Problem, Possible Cause, Your computer does not recognize the scanner

Problem

Your computer does not recognize the scanner

Possible Cause

•The scanner is off Turn the scanner on.

•The scanner was turned on with the FH-3 film holder inserted in the adapter slot

After removing the FH-3, turn the scanner off and then on again.

•The interface cable is not properly connected

After confirming that the scanner is off, reconnect the cable.

•Another device or program using the same interface conflicts with the scanner or Nikon Scan

Remove all other hardware connected to the same bus as the scanner. If the scanner is connected to a hub, exten- sion cable, or other adapter, disconnect the adapter and connect the scanner directly to the computer. If this does not solve the problem, uninstall other software that uses the same interface and re-install Nikon Scan.

•Your computer system does not meet the minimum system requirements

See the Nikon Scan 3 Reference Manual for more informa- tion on system requirements.

•The interface board is not compatible with Nikon Scan If you are using the 4000 ED, check the compatiblity infor- mation provided with your scanner to determine whether the IEEE 1394/Firewire board you are using is compatible with Nikon Scan (if you are using Windows computer with a built-in IEEE 1394 port, check the make and model num- ber of your computer). Updated compatiblity information may also be available on the Nikon support web site for your area. If your IEEE 1394/Firewire board is not compat- ible with Nikon Scan, install the REX-PFW2W IEEE 1394 in- terface board included with your scanner (desktop com- puters) or purchase one of the recommended PCMCIA in- terface cards (laptop computers). Note that the COOLSCAN IV ED will only function with built-in USB ports.

•The interface board is not correctly installed

Check the documentation for your IEEE 1394 or Firewire interface board.

•The device driver for your scanner is missing or cor- rupted (Windows only)

Check that the driver is correctly installed.

•Nikon Scan is not correctly installed Uninstall and re-install the software.

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